Membership Administrator (12 Month Fixed Term Contract)

CIRCADIAN TRUST; Yate; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local community service provider is seeking a Membership Administrator to handle customer memberships and swimming lessons. The role includes administrative tasks, retention strategies, and managing customer queries. Candidates should possess at least 3 GCSEs including Maths and relevant administrative experience. Strong skills in Word, Excel, and database management are essential. This position is based in Yate, offering an engaging work environment.

Qualifications

• Minimum of 3 GCSEs including Maths at Grade C or above (or equivalent).
• Experience of administrative work and good keyboard skills.
• Experience of drafting letters and emails.

Responsibilities

• Carry out administration linked to customer memberships and swimming lessons.
• Help to retain existing members.
• Deal with customer complaints and issues as necessary.

Skills

Administrative work

Good keyboard skills

Drafting letters and emails

Experience with membership databases

Good numeric skills

Education

3 GCSEs including Maths at Grade C or above

Tools

Word

Excel

Job description

Overview

We have an exciting opportunity for a motivated and committed individual to join our Customer Services Team at Head Office (based at Yate Active Lifestyle Centre) in the role of Membership Administrator.

Responsibilities

• Carry out administration linked to customer memberships and swimming lessons
• Help to retain existing members
• Deal with customer complaints and issues as necessary
• Create reports
• Ensure consistency and accuracy across the membership databases and associated administration
• Work closely with the contact centre, finance team and other company departments on the administration and accuracy of the membership database and procedures

Qualifications

• Have a minimum of 3 GCSEs including Maths at Grade C or above (or equivalent)
• Have experience of administrative work and good keyboard skills
• Have experience of drafting letters and emails
• Have significant experience of using computer systems, in particular membership databases, Word and Excel
• Have good numeric skills