Assistant Manager jobs in United Kingdom

We're seeking a dynamic leader to guide a customer-focused financial crime team, driving success while fostering a culture where team members feel valued, engaged, and recognised. You'll play a significant part in delivering trust and advocacy to our customers, ensuring the team keeps the customer at the heart of everything they do. This is an excellent opportunity to be recognised for your people leadership skills and develop your network across the bank.

As an Onboarding Team Leader, you'll embed a culture focused on adherence to compliance and financial crime regulations. You'll guide your team to maintain high levels of product and service knowledge to meet customer needs, all while upholding the highest standards of compliance. Additionally, you'll use feedback from colleagues and customers to drive continuous improvement in the customer experience, ensuring financial crime risks are effectively managed.

• Overseeing the performance of the team against agreed objectives, taking steps to manage and drive performance
• Managing risk to make sure that key regulatory, operational and control processes are adhered to
• Providing your team with coaching and feedback to maintain high levels of service and good customer outcomes
• Liaising with senior management to report on your team's performance and help drive strategy initiatives across the bank

• Experience in people leadership, with the ability to embed a thriving culture across a team
• Strong communication and interpersonal skills; ability to develop and coach others to deliver outstanding levels of customer service
• Ability to deliver and maintain an understanding of the wider aims of the bank
• Experience of communicating, preparing and delivering presentations to senior audiences
• The ability to identify operational inefficiencies and provide practical solutions for them
• Well-developed planning and organisational skills