Team Leader (Manchester Airport)

Pasta Evangelists; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pasta company in Manchester is seeking a Team Leader to support operations at the airport. The role involves supervising a team, ensuring excellent customer service, and maintaining operational efficiency. Candidates should have supervisory experience in the food and beverage industry and strong leadership skills. The position offers a competitive salary and various benefits including duty-free discounts and 28 days paid annual leave.

Benefits

Competitive salary

Duty-free discounts

Free Pasta Evangelists products

28 days paid annual leave

Referral bonus scheme

Cycle to work scheme

Qualifications

• Experience in a supervisory role within the food and beverage industry.
• Strong leadership qualities to motivate and lead a team.
• Ability to adapt quickly to changing circumstances.

Responsibilities

• Supervise and motivate the team to deliver exceptional service.
• Oversee operations including inventory management and cash handling.
• Lead by example in providing excellent customer service.

Skills

Supervisory experience

Customer service

Leadership

Organisational skills

Problem-solving

Communication

Job description

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Team Leader (Manchester Airport), Manchester

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: da5a14878796

Job Views: 25

Posted: 01.08.2025

Job Description:

As a Team Leader, you will support the Assistant Manager to ensure the smooth and efficient operation of the site located within the airport. Your role contributes to high-quality customer service, operational efficiency, and revenue maximisation. You will play a crucial role in ensuring a positive experience for travellers while upholding company standards within the airport environment.

What you'll do at Pasta Evangelists:

• Supervise and motivate the team, ensuring they are well-trained and equipped to deliver exceptional service. Assign tasks and provide guidance.
• Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling. Ensure adherence to health and safety protocols and maintain cleanliness standards.
• Lead by example in providing excellent customer service. Assist the Assistant Manager with customer inquiries, complaints, and satisfaction enhancement.
• Assist in implementing strategies to drive sales and maximise revenue. Monitor sales, identify upselling opportunities, and contribute to promotional activities.
• Ensure compliance with airport regulations, company policies, and procedures. Stay updated on industry standards and implement necessary changes.
• Foster a collaborative work environment within the team.

Who you are:

• Experience in a supervisory role within the food and beverage industry, preferably in a fast-paced airport environment.
• Able to undertake a criminal record check.
• Passionate about delivering excellent customer service with a customer-centric approach.
• Strong leadership qualities to motivate and lead a team towards goals.
• Excellent organisational skills and attention to detail to ensure smooth operations and standards compliance.
• Ability to adapt quickly to changing circumstances and priorities.
• Excellent verbal and written communication skills to interact effectively with diverse stakeholders.
• Flexible hours; airport shifts can start as early as 3am.
• Strong problem-solving skills for quick issue resolution.

What we can offer:

• Competitive salary
• Join a dynamic, diverse team
• Duty-free discounts (excluding alcohol and cigarettes)
• Regular team socials and pasta tastings
• Free Pasta Evangelists products
• Referral bonus scheme
• Cycle to work scheme
• 28 days paid annual leave (including bank holidays)

Pasta Evangelists was founded eight years ago to become an authority in fresh pasta. We aim to reimagine and elevate pasta, a £3.8bn industry with little recent innovation.

Since 2016, we have built a loyal following through our recipe kits, now backed by Barilla, and are the UK's largest pasta brand by revenue. We are expanding into restaurant ventures and takeaway services across the UK, with over 40 kitchens including in Scotland and Wales, and our flagship Pastificio in West London.

We are seeking exceptional professionals to lead us through this exciting growth phase.