Urgent Care Coordinator -Part-time(Out of hours, Shropshire, Telford and Wrekin)

HealthHero; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Shrewsbury is seeking an Urgent Care Coordinator for a 24/7 role. Ideal candidates will have excellent communication skills and experience in urgent care settings. The position involves coordinating services and supporting medical professionals. Offering a starting rate of £13.11/hr with enhancements for evenings and weekends. Interested applicants can contact the recruitment team for more information.

Benefits

Generous holiday of up to 33 days per annum

Company Pension Scheme

Simply Health cash plan membership

Discretionary bonus scheme

Life Assurance

Free staff parking

Qualifications

• Experience in coordinating urgent care services.
• Excellent communication and organisational skills.
• Ability to handle high-pressure situations.

Responsibilities

• Serve as a responsive point of contact for healthcare professionals.
• Plan resource allocation to optimize service delivery.
• Supervise operational staff.

Skills

Excellent communication skills

Attention to detail

Caring and empathetic nature

Ability to prioritise your workload

Experience in a similar role

Education

Good standard of general education

Job description

Overview

Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? We would love to hear from you!

Following our recent organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin, supporting the delivery of the GP Out of Hours and Care Coordination services.

About The Role

Based in our Telford Headquarters, the Urgent Care Coordinator is a multi‑faceted 24/7 role requiring excellent communication skills, in‑depth knowledge of operational processes, and a pro‑active can‑do attitude. The role ranges from being a responsive point of contact in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you’ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

Whilst the service does not go live until 1st October, we will commence training for successful candidates ahead of that time.

About You

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same. If you are organised and enjoy planning, then your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111
• Planning ahead to ensure people and resources are best utilised
• Assisting clinicians to access community health teams
• Supervising operational staff

Key Skills And Experience

• A good standard of general education
• Experience in a similar role
• Excellent communication skills
• Attention to detail
• Ability to prioritise your workload
• Caring and empathetic nature

About Us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. We will commence our Shropshire, Telford and Wrekin services on 1st October 2025; these include GP Out of Hours and Care Coordination Services.

Medvivo became part of the HealthHero group in 2020, providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long‑term health management.

We’re proud to be recognised as a Great Place to Work, reflecting our commitment to a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Why us?

Our values guide us every day as we strive to Simplify, Own, Aspire and Respect (SOAR). We reward ourselves when we succeed. We value time, and we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro‑rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• A base rate of £13.11/hr + evening and weekend enhancements of up to £17.70/hr (dependent on shift times)
• Free staff parking

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at

[e-mail]

Closing date: Friday 19th September 2025 (5pm)

Office based: Grosvenor House, Telford

Additional Information

• We reserve the right to close this job in the event we receive a sufficient number of applications
• Please note that we are unable to offer a sponsor licence to candidates who require sponsorship from their employer
• Kindly note that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation

Equality, Inclusivity and Diversity

In line with our commitment to equality, inclusivity and diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. We welcome diverse applications from candidates irrespective of age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are a certified Disability Confident Employer and can provide reasonable adjustments during the application process; please contact us at [e-mail] if needed.

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.