UK Technical Support Specialist

ZipRecruiter; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive company is seeking a Technical Support Specialist in Birmingham to provide expertise in vehicle systems and support the UK network. Candidates should have relevant technical qualifications and a strong customer focus. This role involves both in-field and remote support, requiring travel and excellent problem-solving skills. The company offers a competitive compensation package within a diverse team.

Benefits

Competitive compensation package

Culturally enriching role

Diverse multinational team

Qualifications

• Extensive knowledge of total vehicle systems including powertrain and electrical.
• Ability to provide hands-on and remote technical support.
• Experience working with Dealers for excellent customer service.

Responsibilities

• Provide technical support to UK network and customers.
• Deliver mentoring and diagnostic support to technicians.
• Build relationships with authorised repairer network.

Skills

Automotive technical qualification

Fluent in English

Problem-solving skills

Education

IMI level 3 or 4 BEV / Hybrid vehicle certificate

Job description

About Changan

Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan's vehicle line up that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK.

Overview of Role

We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; fault finding techniques, problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels.

Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK.

Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network. Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation. To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events. Must be prepared to travel domestically, and at times on short notice. Attention to detail, ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in UK and China and delivered to the same outstanding levels as the Changan product.

Requirements

• Automotive technical qualification and/or relevant experience in the field
• IMI level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualification
• Must be fluent speaking English at a technical level
• Must hold a full, clean driving licence
• A customer centric approach to every aspect of aftersales operations
• Excellent communication skills at all levels
• Deliver on promises and commitments
• Able to work on own initiative, as an individual and as part of a team
• Evidenced experience of working with Dealers to provide excellent customer service
• Great communication and interpersonal skills, with the ability to work effectively with international, cross-functional teams
• Strong problem-solving skills, with a strategic mindset and the ability to adapt to changing market conditions

Duties & Responsibilities

• In depth and broad familiarity with all types of Changan automotive products
• In depth technical knowledge of all vehicle systems for both ICE and BEV
• To build successful professional relationships with our authorised repairer network technicians and internally within the business
• To liaise with all necessary parties to research, investigate and administer the required levels of support
• Ability to be self-motivated and pro-active from start to finish on all projects
• Take actions to sustain and enhance levels of customer satisfaction

Other Features

• A culturally enriching role with the opportunity to build something monumental
• A diverse, multinational team
• Start-up energy within secure corporate structures
• Competitive, rewarding compensation package, based on your qualifications and experience

Note: If you are selected for an interview, our recruitment team will contact you directly. Unfortunately, due to the high volume of applications, we are unable to inform the candidates who are not shortlisted or provide specific feedback.