Transportation Coordinator

NRT Bus, Inc.; Newbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

NRT Bus, Inc. seeks a dedicated individual to develop efficient routes and manage driver assignments for home-to-school transportation. Key responsibilities include maintaining records, resolving service issues, and ensuring compliance with company policies. The ideal candidate is self-motivated, has strong customer service skills, and enjoys working with children. Flexibility and proficiency with Microsoft Office and Google tools are essential. Compensation ranges from $23 to $25 per hour, reflecting the importance of this role in a busy office environment.

Qualifications

• Self-motivated with initiative and a strong work ethic.
• Enjoy working with children.
• Maintain a safe driving record and valid driver’s license.

Responsibilities

• Develop and implement efficient routes tailored to individual client and school needs.
• Resolve operational issues while maintaining cordial relations.
• Maintain organized records of work requests and customer interactions.

Skills

Customer service skills

Detail-oriented

Problem solving

Flexibility

Knowledge of programs

Tools

Microsoft Office

Google Chrome

Android tablets

Job description

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Job Responsibilities

1. Develop and implement efficient routes tailored to individual client and school needs.
2. Assign drivers based on employee skills and performance, demonstrating good judgment.
3. Receive, record, retrieve, and deliver messages accurately and professionally.
4. Resolve operational issues while maintaining cordial relations with guardians, clients, staff, and all company employees.
5. Ensure compliance with company policies through dispatch and observation; develop driver skills via discussion and example.
6. Promote good performance and address non-compliance with appropriate discipline or reassignments.
7. Use communication tools such as telephones, radios, or texts to contact employees and resolve service issues.
8. Build positive relationships with supervisees and understand their challenges.
9. Facilitate communication within assigned territories.
10. Maintain organized records of work requests, customer interactions, charges, expenses, and inventory.
11. Develop and maintain professional rapport with customers, guardians, special needs clients, and contracted organizations.
12. Maintain detailed records for accurate monthly billing.
13. Perform additional duties, including driving, with appropriate CDL-SB/7D certification.

Qualifications

1. Self-motivated with initiative and a strong work ethic.
2. Excellent customer service skills, detail-oriented, and problem solver.
3. Knowledge of programs, clients, and employees to determine suitable assignments.
4. Enjoy working with children.
5. Proficient in Microsoft Office, Google Chrome, Android tablets, etc.
6. Maintain a safe driving record and valid driver’s license, respond to coverage needs.
7. Comfortable working in a small, busy office environment.
8. Flexible and adaptable to changing assignments.

Compensation

• $23-25/hr

Beacon Mobility is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any protected characteristic as per laws. Our employment decisions are based solely on qualifications, merit, and business needs.

NRT Bus provides home-to-school transportation in Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire, reflecting our positive management style and employee attitude.