Training and Sales Co-ordinator / PA

NHS; Plymouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare organization in Plymouth is seeking a Sales & Training Coordinator/PA to ensure the smooth running of training operations. Key responsibilities include coordinating bookings, managing communications, and providing excellent admin support. Candidates should have substantial experience in administrative roles, excellent communication skills, and a Vocational Qualification Level III. The role promises a dynamic work environment with a diverse range of tasks, and the employer offers impactful work supporting professional development.

Benefits

Impactful work supporting professional development

Variety and challenge in workload

Qualifications

• Substantial experience in an administrative role using computerised data systems.
• Flexible, adaptable, and willing to learn new skills.
• Experience working in health or social care is desirable.

Responsibilities

• Act as the first point of contact for enquiries.
• Coordinate bookings and delegate communications.
• Produce minutes and maintain accurate records.
• Liaise with internal teams and external partners.
• Manage invoicing and profitability checks.

Skills

Excellent communication skills

Ability to prioritise workload

Team collaboration

Problem analysis and solution initiation

Organised and efficient

Education

Vocational Qualification Level III

Maths & English GCSE grades 4 and above or equivalent

Tools

Microsoft Office (Word and Excel)

Job description

Job Summary

37.5 hours per week

Be the Heart of Our Training Network! Your organisational skills can shape the future of learning at Livewell Southwest.

As Sales & Training Coordinator/PA, you'll ensure the smooth running of our training operations delivering excellent admin support, coordinating sales, managing bookings, and creating a positive experience for every delegate. This varied role combines administration, finance, event coordination, and customer service no two days are the same!

Why Join Us?

• Impactful Work: Help shape a growing service that supports professional development across Livewell and beyond.
• Variety & Challenge: From admin to event coordination, enjoy a diverse workload.

This role may not be eligible for sponsorship under the Skilled Worker route; please refer to the Direct Gov website for more information with regards to eligibility.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7-day service.

What You'll Do:

• Act as first point of contact for enquiries (online, phone, in person)
• Coordinate bookings, venues, and delegate communications
• Maintain accurate records, produce minutes, and manage data systems
• Support marketing and social media to promote training
• Liaise with internal teams and external partners
• Manage invoicing and profitability checks
• Contribute ideas to improve processes and grow the network
• Ensure a welcoming presence at the Training Centre and external venues

Job Responsibilities

• Provide support to customers and website visitors, acting as first point of enquiry and signposting them to relevant services.
• Promote the image of the department, checking that notices and leaflets are up to date and well presented.
• Support the management team to ensure internal and external communication systems are in place.
• Ensure all complaints, compliments, concerns, comments, and suggestions are recorded and resolved appropriately.
• Respond to telephone, website enquiries, email, and written queries on behalf of the training networks.
• Arrange appointments, meetings, and events, making bookings and ensuring equipment and documentation is available.
• Produce informal and formal minutes and distribute as required.
• Maintain accurate electronic and hard‑copy information (e.g., training logs) using organisational systems.
• Support operational staff with access to management information.
• Collect and collate data to enable managers to monitor budgets and performance.
• Maximise the use of electronic systems such as Microsoft Office and the training network website.
• Liaise with the Professional Training and Development team to source new course dates and venues.
• Keep the Customer Relationship Management System up to date with bookings, cancellations, and enquiries.
• Maintain and update directory sites such as the website and collaborate with the Community Learning and Development Manager.
• Onboard new services/trainers.
• Establish and manage working relationships with internal and external stakeholders and liaise with the web development team to improve the booking system.
• Send out invoices on behalf of the Finance Team and keep accurate records.
• Assist Finance Team with invoice/account queries and help produce training plans for service course dates.
• Share delegate information with associate trainers pre‑ and post‑course.
• Manage communication with delegates and notify them when accreditations are due to expire.
• Produce certificates for bespoke courses.
• Assist with social media posting as required.
• Respond to all community and learning network enquiries.
• Meet and greet delegates at the Foresters training centre and external venues.
• Attend meetings with services across Livewell Southwest and external customers, contributing ideas to improve the community learning and development networks.
• Help maintain the LWSW training network website and the professional training & development webpage.
• Account management of delegates, assisting with password resets and site guidance.
• Process and pass for payment all relevant invoices in accordance with business processes, supporting the line manager with invoicing and chasing late payments.

Person Specification

Skills & Abilities (Essential)

• Excellent communication skills, both verbal and written.
• Ability to prioritise own workload.
• Ability to work effectively as part of a team.
• Ability to use initiative to organise workload and set deadlines within the scope of the role.
• Organised and efficient.
• Flexible and adaptable, willing to learn new skills.
• Able to analyse problems and initiate appropriate solutions effectively.

Experience (Essential)

• Substantial experience of working in an administrative environment using computerised data systems and sales.

Desirable Experience

• Experience of working in a health or social care office environment.
• Experience of working in an education and sales setting.

Qualifications (Essential)

• Vocational Qualification Level III or ability to demonstrate the skills, knowledge and ability to work to this level.
• Maths & English GCSE grades 4 and above, or equivalent.

Knowledge (Essential)

• Working knowledge of Microsoft Office, including Word and Excel.
• Understanding of confidentiality and data protection act.
• Able to build effective working relationships with customers and colleagues/staff.

Desirable Knowledge

• Understanding of data protection and GDPR.
• Understanding of community and healthcare services.
• Experience of networking, relationship building and sales.

Additional Information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will be necessary to submit or provide a DBS check.

Certificate of Sponsorship: Applications requiring skil worker sponsorship will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

• Employer name: Livewell Southwest
• Address: 41 Estover Close, Plymouth, PL6 7PL
• Website: https://www.livewellsouthwest.co.uk/