Tesco Colleague - Worcester High St Exp

Tesco UK; Worcester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading grocery retailer in Worcester is looking for customer-focused individuals to join their team. You will be responsible for delivering great customer service, working collaboratively with colleagues, and ensuring a welcoming shopping experience. Minimum of 16 hours per week guaranteed, with opportunities for flexible scheduling. Must be over 18 to apply.

Benefits

Guaranteed hours

Flexible scheduling

Diversity and inclusion policies

Qualifications

• Must be over 18 to apply for this role.
• Passionate and knowledgeable about the products and services in-store.
• Ability to build rapport with customers.

Responsibilities

• Serve shoppers better every day.
• Meet great people and learn new things.
• Handle products with care for quality.

Skills

Customer service

Teamwork

Communication

Initiative

Job description

Overview

Customers are at the heart of everything we do. This is a role for doers with plenty of variety, offering everyday challenges and opportunities to grow.

Availability

Availability Window: Sun 11:00:00 – 17:00:00; Fri 17:00:00 – 22:15:00; Sat 16:00:00 – 22:15:00. The times shown are periods during the week when availability is requested. We will schedule contracted hours within these times, and you will receive 3 weeks’ notice of exact shifts. We support flexibility for colleagues, so if your available times closely match but do not exactly match, we’d still love to hear from you.

Pay: Our Tesco Colleague rate of pay starts from £12.45 per hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.

Hours: It is our policy to offer new colleagues a minimum of 16 guaranteed hours per week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

Responsibilities

• Being a colleague in one of our stores means helping to serve our shoppers better every day.
• You will meet great people, learn new things, and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

Requirements & Benefits

PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.

• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Working across the store in our service, picking and replenishment areas where required.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• At times, you may be required to accept deliveries into the store.

• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, so they leave the store having experienced a great shopping trip.
• To take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.

Company values & Inclusion

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers; it means acting as a responsible and sustainable business for all stakeholders, the communities we are part of, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, you can be yourself at work. We are a place where Everyone’s Welcome.

We welcome flexible working and understand life looks different for each of us. Talk to us during your application about how we can support you.

We are proud to be accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support we offer, please click here.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. To find out the school leaver’s age for your country please click here.

We may close roles earlier than the advertised end date due to high volumes of applications. Feedback is offered to those who attend interviews.

For more information about us please visit www.tescoplc.com.