Telephonist/Receptionist

NHS; West Midlands Combined Authority; On-site; GBP 25,000; Part time

Job summary

A local healthcare trust is seeking a part-time Receptionist to join their front of house team at Harplands Hospital. The ideal candidate will possess excellent communication and organizational skills, with experience in a busy office environment. Responsibilities include managing telephone calls, greeting visitors, and ensuring a smooth reception service. This position offers a salary of £24,465 per annum pro rata and is part of a supportive healthcare team.

Benefits

Wellness opportunities

Flexible working

Qualifications

• Experience in operating a computerized switchboard.
• Ability to maintain records as per Trust procedures.
• Experience in a busy office environment is desirable.

Responsibilities

• Receive and redirect telephone calls professionally.
• Perform various front of house reception duties.
• Provide coverage for other staff during absences.

Skills

Excellent communication skills

Organizational skills

Ability to work under pressure

Team player

Computer skills

Education

Good general education

Tools

Computerized switchboard

Job description

Job Summary

An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service. The post is part time, 24 hours per week, band 2 £24,465 per annum pro rata. This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System: North Staffordshire Combined Healthcare NHS Trust; Midlands Partnership University NHS Foundation Trust; University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service; Staffordshire and Stoke-on-Trent Integrated Care Board.

Main duties of the job

To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.

• Operate a computerised switchboard.
• Greet and receive visitors, patients and staff to the Hospital.
• Operate and activate the internal bleep system.
• Follow procedures in response to emergency alarms, including Medical Emergencies, Pin point, Fire and Security and out of hours estates maintenance calls.
• Answer routine queries from colleagues, service users, carers, the general public and other external organisations.
• Maintain and update on-call rotas and bleep system.
• Make decisions which may require consideration of a range of options and judgement on how to deal with enquiries.
• Be responsible for data entry, text processing or storage of data compiled by others.
• Booking of taxis and provide a postal service, franking of external mail and sorting incoming post.
• Use VDU equipment for a substantial proportion of time and possess keyboard skills.
• Provide advice or demonstrate activities or workplace routines to new or less experienced employees in own work area.
• Provide cover for annual leave and absences within the team on a 24-hour rotational basis including bank holidays.

About Us

As a Trust we remain bold and ambitious with plans for service and system collaborative transformation to improve health and wellbeing through high quality care. We prioritise wellbeing and offer a range of wellness opportunities including flexible working. We are committed to the Greener NHS ambition to become the world’s first carbon net zero national health system by 2045. Sustainability is embedded in our strategy as a key enabler. For 2024/2025, our "Proud to be Green" engagement campaign aligns with targets in our Green Plan. We are committed to a diverse and inclusive workforce and welcome applications from all under-represented groups.

Details

Date posted: 16 September 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £24,465 a year per annum pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 232-COR-7455822

Job locations: Harplands Hospital, Hilton Road, Stoke-on-Trent, ST4 6AZ

Job Description

Job responsibilities

You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties. You must have a calm disposition, be well organised, have a flexible approach, be able to work on your own and be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential. Experience in operating a computerised switchboard, following Trust procedures and maintaining records is essential. You will be expected to provide cover for other staff for annual leave and other absences.

Person Specification

Essential

• Good general education

Desirable

• Experience of working within a busy office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Additional information

From 6 April 2017, skilled worker applicants for entry clearance into the UK have had to present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Adult dependants are also subject to this requirement. See Criminal records checks for overseas applicants for guidance.

Employer details

Employer name: North Staffordshire Combined Healthcare Trust

Address: Harplands Hospital, Hilton Road, Stoke-on-Trent, ST4 6AZ

Employer's website: https://www.combined.nhs.uk/working-together/join-our-team/