Technical Product Support Specialist

Assa Abloy; North East; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading security solutions provider in the United Kingdom seeks a Customer Service Agent - Product Support to join their team in County Durham. In this role, you will provide technical advice and assist with customer inquiries related to their products. The ideal candidate will be technically minded, customer-focused, and have a strong willingness to learn about the product range. This position offers an opportunity to build a meaningful career within a supportive and collaborative environment.

Qualifications

• Must be technically minded and eager to learn about products.
• Ability to provide effective customer support.
• Develop understanding of the product range.

Responsibilities

• Provide technical advice on products and assist with inquiries.
• Maintain records of technical issues and resolutions.
• Process orders in a timely and professional manner.

Skills

Technical skills

Customer-focused

Willingness to learn

Job description

A leading security solutions provider in the United Kingdom seeks a Customer Service Agent - Product Support to join their team in County Durham. In this role, you will provide technical advice and assist with customer inquiries related to their products. The ideal candidate will be technically minded, customer-focused, and have a strong willingness to learn about the product range. This position offers an opportunity to build a meaningful career within a supportive and collaborative environment.