Team Manager – Fashion, Home & Beauty: Lead & Elevate Service

Marks and Spencer; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail organization in the City of Edinburgh is seeking a Team Manager in Fashion, Home & Beauty. The role involves driving sales, delivering exceptional customer service, and coaching a team to achieve high performance. Candidates must possess strong leadership skills and a commitment to continuous improvement. Join a team dedicated to innovation and transform the customer experience while enjoying a vibrant work culture.

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good level of digital capability and knowledge of operational processes.
• Strong communicator who inspires and builds relationships.

Responsibilities

• Drive profitability and sales through the Retail Plan.
• Coach and develop the team to create a high performance culture.
• Utilize data and insights to improve customer experience.

Skills

Leadership

Customer service

Performance management

Sales

Flexibility

Job description

A leading retail organization in the City of Edinburgh is seeking a Team Manager in Fashion, Home & Beauty. The role involves driving sales, delivering exceptional customer service, and coaching a team to achieve high performance. Candidates must possess strong leadership skills and a commitment to continuous improvement. Join a team dedicated to innovation and transform the customer experience while enjoying a vibrant work culture.