Support Engineer - Security Systems

SHD Recruitment; Welwyn Garden City; On-site; GBP 30,000 - 45,000; Full time

Job summary

A security solutions provider is seeking an experienced engineer to resolve complex issues in the field. The ideal candidate will have over 5 years of hands-on experience with security systems like CCTV and alarms, a proactive customer-focused attitude, and a full UK driving licence. This is a prominent role ideal for someone looking to build strong client relationships while working with cutting-edge technologies.

Qualifications

• 5+ years' experience in a service or support role within electronic/physical security systems.
• Strong knowledge of CCTV, access control, alarms, and related systems.
• Excellent communicator with a proactive, customer-focused attitude.

Responsibilities

• Diagnosing and resolving faults across CCTV, access control, intruder alarms.
• Installing, configuring, and maintaining cameras and associated hardware.
• Providing technical support both on-site and remotely.

Skills

Problem-solving

Technical communication

Customer-focused attitude

Fault-finding techniques

Tools

CCTV systems

Security alarms

Access control systems

Job description

Overview

This is a key role for an experienced engineer who takes pride in resolving issues first time, thrives in a fast-paced environment, and enjoys working hands-on with security systems in the field.

Key Responsibilities

• Diagnosing and resolving faults across CCTV, access control, intruder alarms, and other on-site security systems
• Installing, configuring, and maintaining cameras, locks, panels, and associated hardware
• Carrying out routine servicing, inspections, and system upgrades
• Providing technical support both on-site and remotely
• Communicating clearly with clients and producing accurate service reports
• Ensuring compliance with SLAs and maintaining service records

What We’re Looking For

• 5+ years\' experience in a service or support role within electronic/physical security systems
• Strong knowledge of CCTV, access control, alarms, and related systems (e.g., Lenel, Genetec, C.Cure a bonus)
• Confident in using diagnostic tools and fault-finding techniques
• Good understanding of IP-based systems and networking for CCTV and access systems
• Excellent communicator with a proactive, customer-focused attitude
• Full UK driving licence

Bonus Skills

• Previous experience working to SLA requirements
• Willingness to travel across the UK (and occasionally Europe)

This role is ideal for a senior security engineer ready to take the lead on complex service challenges, build strong client relationships, and work with a wide range of cutting-edge security technologies.

Apply today to find out more