Supervisor - M&S Simply Food

Moto Hospitality; Wolverhampton; On-site; GBP 26,000 - 28,000; Full time

Job summary

A motorway services company in Wolverhampton is seeking a Supervisor to lead teams in delivering excellent customer service and achieving brand standards. The ideal candidate has experience in supervision, strong communication skills, and a passion for customer experience. This role offers a competitive salary and various benefits, including annual bonuses and development opportunities.

Benefits

Annual bonus up to £3,445

Up to 60% colleague discount

Enhanced benefits, including pension and sick pay

Funded qualifications for career development

Qualifications

• Previous experience of leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Lead teams to achieve excellent brand standards and customer service.
• Maximise profit by driving sales and controlling costs.
• Take ownership of customer feedback and respond appropriately.

Skills

Leading a team

Customer service

Communication skills

Decision making

Job description

Overview

Supervisor £26,900 - £28,000 40 hours per week | Opening hours 6am till 10pm | 5 over 7, weekends included

Hilton Park Services, M6 between Junction 10A and 11, Essington, Wolverhampton, WV11 2AT

What we offer our Supervisors

• Annual bonus up to £3,445pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a Supervisor

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner

What you’ll bring to us

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Being a motorway services area means some of our sites will have either limited or no access through public transport, so please ensure to check that you are able to access the site before applying.

You may be a shift manager, team leader or duty manager who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step. We want to hear from you! Where our customer’s journey pauses, yours just begins. Apply today!

*Please note internally this role is called Team Leader. INDTL

Want to know what it's like to work for us? Find out from our colleague Terri