Service Manager

Verto People; Cardiff; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading HVAC solutions provider is seeking a Service Manager to lead a team of engineers and coordinate service operations in Cardiff. The ideal candidate will have experience in service management within engineering and a strong understanding of engineering principles. This role offers a competitive salary ranging between £50,000 and £60,000 along with additional benefits such as a car allowance and 24 days of annual leave.

Benefits

Car allowance

Group Pension

24 days annual leave

Qualifications

• Experience in service management within engineering.
• Strong understanding of engineering principles and service operations.
• Ability to manage Field Service Engineers and operations.

Responsibilities

• Lead and manage a team of service engineers and admin staff.
• Coordinate schedules and emergency call-outs.
• Ensure EHS protocols are met within HVAC service.

Skills

Service management

Team leadership

Field service management

Engineering principles

EHS compliance

Job description

Overview

Service Manager / Service Operations Manager / Engineering Manager is required to join a world-leading HVAC Solutions provider.

Responsibilities

• Lead and manage a team of service engineers and admin staff.
• Coordinate schedules, planned maintenance, and emergency call-outs.
• Ensure EHS protocols are met within the HVAC service space, either smoke ventilation, M&E Building Services or facilities management.
• Manage internal workflows, documentation and reporting systems.
• Conduct team meetings, performance reviews and training initiatives.
• Able to commute to the office in Cardiff.

Requirements

• Experience as a Service Manager, Service Operations Manager, Field Service Manager, Engineering Manager, Service Leader, Service Support Manager, Service Centre Manager, Operations Support Manager, Technical Service Manager or similar within smoke ventilation, M&E Building Services or facilities management sectors.
• Experience managing Field Service Engineers and/or managing operations within engineering.
• Experience in service management within engineering and a deep understanding of engineering principles and service operations to lead the service department.
• Familiarity with M&E Building Services, facilities management or smoke ventilation sectors.
• Able to commute to the office in Cardiff.

Package

• £50,000-£60,000
• Group Pension
• Car allowance
• 24 days annual leave, excluding bank holidays