Service Leader Level 3

Community Integrated Care; Portsmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading health and social care charity in Portsmouth is looking for a Supported Living Home Manager to oversee a newly opened service. The ideal candidate will lead a skilled team and ensure compliance with care standards. Responsibilities include fostering independence and developing person-centered support plans. Applicants should have a Level 5 qualification in Health & Social Care and experience in managing complex services. This is an opportunity to empower individuals and make a positive impact on their lives.

Qualifications

• Proven experience in managing complex services and behaviors of concern.
• Strong leadership and commitment to continuous improvement.
• Confidence in collaborating with health professionals.

Responsibilities

• Lead a skilled team including a Deputy Manager and support workers.
• Ensure compliance with CQC standards and drive service performance.
• Develop person-centered support plans and risk assessments.

Skills

Leadership

Team development

Communication

Organizational abilities

Person-centered approach

Education

Level 5 in Health & Social Care

Job description

Position Overview

Community Integrated Care is one of the UK's largest and most respected health and social care charities. We are a multi‑award winning organisation that reinvests every penny of profit into our people, services, and communities.

We are proud to be a Hive HR Employee Voice Certified organisation and a strong culture of listening, learning, and continuous improvement. We are seeking a highly skilled and compassionate Supported Living Home Manager to lead a newly opened complex supported living service at Hilsea, Portsmouth.

The service is a modern, purpose‑designed 7‑bedroom home with spacious communal areas and a large garden. We currently support young adults aged 20‑23 with a range of complex needs including autism, learning disabilities, epilepsy, sensory communication, and mental health challenges. The people we support are active, sociable, and proud of their independence.

Responsibilities

• Lead a skilled team including a Deputy Manager, 4 Advanced support workers and 20 Support Workers.
• Drive service performance and ensure compliance with CQC standards.
• Promote a positive, inclusive, and person‑centred culture.
• Implement and oversee Positive Behaviour Support strategies.
• Ensure all staff are trained and confident in PBS, Makaton, trauma‑informed care, and active support.
• Support individuals with behaviours of concern using evidence‑based approaches.
• Foster independence, dignity, and meaningful community engagement.
• Develop person‑centred support plans and risk assessments.

Qualifications

• A Level 5 or above in Health & Social Care and a PBS qualification (or willingness to work towards it).
• Proven experience in managing complex services and supporting people with behaviours of concern.
• Strong leadership, mentoring, and team development skills.
• A person‑centred approach and commitment to continuous improvement.
• Excellent communication and organisational abilities.
• Resilience, professionalism and a passion for empowering others.
• Confidence in working collaboratively with other health professionals and external parties.