Senior Gas Planner

Sanctuary; Chester; On-site; GBP 34,000; Full time

Job summary

A community-focused housing organization in Chester seeks a Senior Gas Planner to manage and develop regional Gas Planning teams. Responsibilities include ensuring effective scheduling of Gas Maintenance operatives, managing team recruitment and performance, and maintaining customer relationships. Applicants should have strong communication skills, team management experience, and proficiency in Microsoft Office. Benefits include annual leave, pension scheme, life assurance, and employee support services.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee discounts

Wellbeing support

Qualifications

• Previous experience in a fast-paced environment.
• Experience in managing a team.
• Proven experience of effective communication at all levels.

Responsibilities

• Manage scheduling activities to ensure Gas Maintenance operatives' availability.
• Recruit and develop a planning team to meet business aims.
• Maintain relationships with internal and external customers to ensure service delivery.

Skills

Effective communication

Team management

Scheduling works

Proficient in Microsoft Office

SAP or DRS (Opti-time)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.

Senior Gas Planner

Chester

£33,749 per year

40 hours per week

Mon - Fri, 8 : 00am - 4 : 30 pm

We have an opportunity for a Senior Gas Planner to join our Gas Planning team, based in Chester. You will be required to manage and monitor the performance of the regional Gas Planning teams, handling escalations and managing / developing a team to achieve objectives whilst also providing the delivery of a quality service, ensuring that KPIs are being met and that policies and processes are being followed.

Responsibilities

• Manage the day to day delivery of effective scheduling activities to ensure the availability of Gas Maintenance operatives in support of business aims and to ensure services are compliant
• Manage the recruitment, performance, training and development of a planning team ensuring the effective coordination of tasks and responsibilities to support the aims of the business and meet contractual agreements and KPIs
• Support the management and maintenance of relationships with internal and external customers and stakeholders identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements

Qualifications

• Proven experience of effective communication at all levels
• Previous experience of working in a fast-paced environment
• Experience of managing a team and scheduling works would be beneficial
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams
• Experience in SAP or DRS (Opti-time) would be an advantage

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £33,749 per annum

Closing Date : 29 December 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [e-mail]

Inclusion is one of our core values. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.