Senior Expert Global Ocean Freight Customer Implementation

DHL Germany; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Staines-upon-Thames is seeking a Senior Specialist Global Ocean Freight Customer Implementation. This critical role involves successful onboarding and integration of customers, ensuring operational efficiencies, and delivering exceptional satisfaction. Candidates should have a strong background in logistics, project management, and customer relations. The position offers a competitive salary and excellent benefits in a vibrant working environment.

Benefits

Health insurance

Retirement plans

Generous corporate discount programs

Flexible work environment

Continuous learning and development

Qualifications

• Minimum of 5 years of experience on complex projects.
• Sound knowledge of logistics and international trade.
• Expert-level presentation skills.

Responsibilities

• Execute projects according to DGF DEPICT internal procedures.
• Define global implementation plans for complex projects.
• Manage individual project tasks and deliverables.

Skills

Project management methodologies

Strong communication skills

Analytical skills

Customer relationship management

Problem-solving skills

Excellent organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office (Word, Excel, PowerPoint, Visio)

MyDHLi

Sales360

Job description

Overview

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers’ shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.

Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Job purpose

The Senior Specialist Global Ocean Freight Customer Implementation is a critical role responsible for the successful onboarding and integration of new and existing customers through the end-to-end customer journey. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice. Acting as the primary customer implementation expert for opportunities managed through the Global RFQ process, ensuring a seamless transition, optimizing operational efficiencies, and delivering exceptional customer satisfaction from pre-bid through to post-implementation stabilization.

Responsibilities

The role covers end-to-end customer implementation for Global Ocean Freight across RFQ to post-implementation stabilization. Key responsibilities include:

• Executes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.
• Define detailed global implementation plans for complex projects, considering country-specific nuances and regulations.
• Manage individual project tasks and deliverables within the overall implementation plan.
• Validate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable.
• Ensure that the implementation tasks and milestones defined within the project methodology are adhered to and delivered on time.
• Proactively identifies and resolves complex issues, often involving cross-functional collaboration.
• Manages risks for complex projects, develops mitigation plans, and escalates critical risks.
• Organize and lead implementation Hypercare activities (customer and internal).
• Maintain regular and clear communication with customers and internal stakeholders on project progress, challenges, and next steps.
• Conduct local post-implementation reviews to assess effectiveness, identify areas for improvement, and ensure customer satisfaction.
• Contribute to the continuous improvement of implementation methodologies, tools, and documentation.
• Share best practices and lessons learned with the broader implementation team.

Qualifications

• Sound knowledge of logistics and international trade.
• Project Management Acumen: Solid understanding of various project management methodologies and ability to adapt to project needs.
• Excellent organizational skills to manage multiple priorities and complex interdependencies.
• Strong communication, analytical, and administrative skills, with a focus on accuracy and quality.
• Ability to manage customer relationships and de-escalate sensitive situations.
• Advanced problem-solving & analytical skills to diagnose complex customer requirements and problems.
• Experience in leading customer workshops and review meetings, driving decisions and consensus.
• Expert-level presentation skills for multi-level audiences.
• Systems & application knowledge of internal systems & product offerings (MyDHLi, Sales360, etc.).
• MS Office software skills (Word, Excel, PowerPoint, Visio, etc.).
• Bachelor’s degree or equivalent work experience.
• Minimum of 5 years of experience with demonstrated leadership on complex projects.

Location

UK, Staines

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

• Positive work environment: Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• Comprehensive Benefits Package: We offer a comprehensive benefits package that includes health insurance, retirement plans, social counseling, generous corporate discount programs and other employee wellbeing programs.
• Global Exposure: Joining DHL Global Forwarding means being part of a truly global organization, providing you with the opportunity to work with diverse teams and gain exposure to international markets and practices.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance, and we strive to provide a flexible work environment.
• Continuous Learning and Development: We invest in our employees\' growth by offering training programs, coaching, workshops, and resources to enhance your skills and knowledge.
• Onboarding: Individual onboarding, training on the job, networking, a dedicated certified program.

Interested in this position? Just click on “Apply”! If you need information, you can reach out to [e-mail]

Are you curious to learn more about us?

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We are looking forward to your application.