Senior Customer Service Advisor — Remote UK, Bilingual

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services company is seeking a Senior Customer Service Advisor for a dynamic remote role. Join us to deliver outstanding service across calls and emails, while mentoring junior advisors and resolving complex queries. If you are fluent in English and Spanish with strong communication skills and a passion for customer experience, this is an excellent opportunity to make an impact and thrive in a supportive environment.

Benefits

Competitive salary based on skills and experience

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Voluntary benefits – green car scheme, dental cover

Qualifications

• Fluent in English and Spanish (written and oral).
• Strong ability to deliver exceptional service and resolve complex queries.
• Accurate data entry and ability to maintain quality standards.

Responsibilities

• Deliver outstanding service across calls and emails.
• Resolve issues quickly and effectively.
• Mentor junior advisors and share best practices.

Skills

Bilingual proficiency (English and Spanish)

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency (Office 365)

Previous customer service experience

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent

Tools

Office 365

Job description

A leading insurance services company is seeking a Senior Customer Service Advisor for a dynamic remote role. Join us to deliver outstanding service across calls and emails, while mentoring junior advisors and resolving complex queries. If you are fluent in English and Spanish with strong communication skills and a passion for customer experience, this is an excellent opportunity to make an impact and thrive in a supportive environment.