Security Operations Administrators

MAN Commercial Protection; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider is looking for a full-time Security Operations Administrator to join their Head Office Team in Solihull. The role involves managing a high volume of calls, assisting colleagues, and ensuring efficient operations. The ideal candidate should have excellent communication skills and can thrive under pressure. Experience in customer service or security is advantageous. Benefits include training, uniforms, and a discount scheme, along with a flexible shift pattern.

Benefits

Full uniform supplied.

Access to in-house training.

Free IPSA membership.

High Street Discount Scheme.

Access to 24-hour counselling helpline.

Free parking.

Overtime available on request.

Qualifications

• Experience in the security industry is advantageous but not essential.
• Experience using a time and attendance or workforce management system is preferred.
• A valid SIA SG or DS Licence is required.

Responsibilities

• Manage a high volume of calls from colleagues and customers.
• Assist with booking on and off processes.
• Complete incident forms and report writing.

Skills

Excellent communication skills

Competent computer skills

Ability to create comprehensive incident reports

Teamwork

Time management skills

Tools

MS Office

Timegate

Job description

MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.

Shift pattern: 4 on 4 off 12 hour day shift.

Shift timings will be: 06:30-18:30.

Payrate: £13.50ph

Main Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt / efficient manner
• Assisting colleagues across the UK with booking on / off processes
• Report writing / completing incident forms
• Rostering / scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
• Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
• Maintaining and sustaining an updated knowledge of all aspects of the company.

The ideal candidate will

• Be passionate about delivering excellent customer service
• Have experience of a workforce management system
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills
• Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude
• Have good time management skills
• Be able to work shift patterns and provide flexibility, where required

Qualifications and experience

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management / time management software is preferred however not essential.
• SIA DS and CCTV are advantageous but not essential as training can be provided

Skills required

• A valid SIA SG or DS Licence- (CCTV Licence is advantageous but not essential as training will be provided)
• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team
• A 5-year checkable work / education history is required
• Happy to help others attitude!

Benefits

• Full uniform supplied.
• Access to in-house training CCTV and First Aid
• Free International Professional Security Association (IPSA) membership
• Perks at Work High Street Discount Scheme
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank HolidaysFull training provided
• Free parking
• Overtime available on request

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!