Security Manager

Whittington Health NHS Trust; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

An NHS trust organization is seeking a Security Manager to oversee operational management across Security, Reception, and Car Parking Services. This role includes direct line management of staff and ensuring the effective delivery of services. Responsibilities include managing staffing, leading responses to incidents, and maintaining compliance with NHS standards. The ideal candidate will have experience in security management, strong leadership skills, and a commitment to safeguarding vulnerable individuals.

Benefits

Equal opportunity employer

Support for flexible working patterns

Qualifications

• Proven experience in security management and operational leadership.
• Strong background in conflict resolution and de-escalation techniques.
• Understanding of regulatory compliance and safety standards.

Responsibilities

• Provide operational leadership for Security, Reception, and Car Parking Services.
• Manage staffing and recruitment processes for security operations.
• Lead responses to security incidents and ensure compliance with standards.

Skills

Operational leadership

Conflict resolution

Management of security services

CCTV and security systems

Education

Experience in security management

Training certifications in conflict resolution

Tools

CCTV systems

Access control systems

Incident reporting systems

Job description

Overview

The Security Manager is the Trust's operational lead for Security, Main Reception and Car Parking Services, responsible for the day-to-day management, coordination and delivery of safe, effective and professional frontline services across the Whittington Health estate, including the acute hospital site and community locations. The post holder provides a critical operational management tier between the Head of Security, Crime & Violence Reduction and frontline supervisory roles, ensuring continuity, resilience and high standards of service delivery. The role holds direct line management responsibility for Security Advisors and the Reception Service and has operational responsibility for the day-to-day delivery of car parking services, including enforcement activity and permit administration. The post holder will ensure that security, reception and car parking services operate cohesively, supporting patient experience, staff safety, visitor management, access control and safe traffic flow, while maintaining compliance with Trust policies, NHS Violence Prevention and Reduction standards, parking policies and relevant legislation.

Responsibilities

• Provide visible and authoritative operational leadership for all Security, Reception and Car Parking Services across the Trust. Ensure the safe, effective and professional delivery of services on a 24/7 basis where required and act as the senior operational decision-maker for day-to-day service pressures, incidents and staffing challenges.
• Hold direct line management responsibility for Security Advisors and the Reception Service, with overall operational responsibility for Security Team Leaders, Security Officers and Support Officers. Lead on workforce planning, deployment and daily staffing levels across security, reception and car parking operations, including enforcement activity and operational cover.
• Manage rotas, authorise annual leave, monitor sickness absence and ensure effective management of staffing shortfalls. Lead on recruitment, induction and retention processes and undertake regular appraisals, performance management and supervision, ensuring staff are supported, developed and held to account.
• Ensure all staff receive mandatory, role-specific and refresher training appropriate to their duties. Maintain accurate training and competency records and ensure supervision structures are clearly defined and consistently applied across all services.
• Lead the operational response to security incidents, violence and aggression, disorder and other safety-related events. Provide leadership during high-risk or complex situations involving patients, visitors or members of the public and support clinical teams in managing challenging behaviour and restrictive interventions in line with Trust policy and Restraint Reduction Network standards.
• Lead on investigations into security-related incidents, including gathering and reviewing evidence, analysing CCTV footage, taking statements, producing investigation reports and identifying learning and corrective actions. Escalate matters of increased severity or complexity to the Head of Security as required. Ensure incidents are recorded, reviewed and closed and that affected staff receive post-incident support.
• Act as the operational lead trainer for enhanced conflict resolution and physical intervention training delivered to the Security Department. Deliver and coordinate RRN-compliant training, including de-escalation techniques, breakaway skills and lawful restrictive interventions.
• Provide enhanced conflict resolution and physical intervention training to Trust-wide clinical and non-clinical staff as directed by the Head of Security, Crime & Violence Reduction. Ensure training delivery meets national standards and Trust requirements and maintain trainer competencies and continued professional development.
• Work with Learning and Development, Clinical Education, Safeguarding and Health & Safety teams to align training programmes with organisational needs. Contribute to reducing restrictive practice through education, training, post-incident learning and continuous improvement.
• Hold operational responsibility for the day-to-day use and monitoring of security systems, including CCTV and control room operations, access control systems, intruder, panic and duress alarms, radio communications and controlled access points. Ensure systems are used correctly, faults are identified and escalated promptly and staff are trained and competent.
• Provide operational input into system improvement and upgrade programmes and ensure Main Reception Service provides a safe, welcoming and well-organised first point of contact for patients, visitors and staff. Ensure reception processes support effective access control, safeguarding, visitor management and emergency response.
• Collaborate with clinical and operational teams to align reception services with patient flow and service priorities, maintaining high standards of customer service, professionalism and confidentiality.
• Support clinical and operational managers and staff in managing care of aggressive or violent patients, relatives or carers.
• Support the Head of Security with the operational management of Trust car parking services in line with Trust parking policy, including day-to-day operation of car parking controls such as ANPR systems, permit administration, enforcement activity and contractor liaison.
• Act as the operational point of contact for parking-related issues, complaints and escalations. Monitor compliance and misuse of parking facilities and support the collection and reporting of operational data and trends, escalating strategic issues to the Head of Security.
• Ensure robust governance, reporting and compliance across security, reception and car parking services, including oversight of Datix reporting, incident logs and operational records. Provide monthly service performance reports to the Head of Security and support the development and implementation of all security-related policies and procedures as directed by the Head of Security.
• Undertake local audits and inspections and ensure services operate in compliance with Trust policies, NHS standards, Restraint Reduction Network requirements and relevant legal obligations.
• Act as the operational security lead during major incidents, lockdowns and emergency situations. Support access control, site safety, evacuation and cordon management and participate in emergency planning arrangements, exercises and on-call rotas in line with service requirements.
• Perform duties related to security and safety as directed by the Head of Security.

Safeguarding

TO comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All staff have a duty to safeguard and promote welfare. This will require you to:

• Ensure familiarity with and compliance with the London Child Protection Procedures and protocols for safeguarding children and young people.
• Ensure familiarity with and compliance with the London Multi-Agency Safeguarding Vulnerable Adults Pan London Procedures.
• Familiarity with local protocols and systems for information sharing and know the appropriate contact numbers and reporting lines.
• Participate in required training and supervision and comply with required professional boundaries and codes of conduct.

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Other information

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Check eligibility under the UKVI points-based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
• Pre-employment checks may include identity verification via TrustID and associated services. Identity documentation may be scanned for verification purposes. The Trust uses electronic starter forms on Trac to collect personal details.