Scheme Manager Non Residential

Home Group; Haywards Heath; On-site; GBP 25,000; Full time

Job summary

A leading housing organization is seeking a Scheme Manager in Haywards Heath to oversee retirement community operations. Responsibilities include managing the scheme safety, ensuring community engagement, and supporting residents' welfare. Ideal candidates will possess strong customer service skills, administrative capability, and knowledge of issues affecting older individuals. This role offers great training and benefits, including a health cash plan and opportunities for growth.

Benefits

34 days leave increasing to 39

Health cash plan covering healthcare costs

Pension scheme with life insurance

High street discounts

Volunteering days

Qualifications

• Passion for providing excellent customer service and building relationships.
• Knowledge of health and social issues affecting older people.
• Experience in safeguarding and risk assessments.
• Ability to work collaboratively.
• Strong administrative skills for managing accounts and budgets.

Responsibilities

• Manage the scheme ensuring safety and security for residents.
• Engage with customers providing visibility and support.
• Ensure cleanliness and welcoming communal areas.
• Collaborate with contractors for repairs and maintenance.
• Support potential customers during the move-in process.

Skills

Customer service

Relationship building

Risk assessment

Administrative skills

Self-starter

Job description

Job Description - Scheme Manager Non Residential (251550)

Pay £24,638 pa, pro rata and great benefits including Health Cash Plan

Haywards Heath, West Sussex

We can’t offer a CoS for this role

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well‑earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you’ll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.
• Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in.
• This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You have

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.
• A self‑starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We work Monday to Friday.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You’ll need an Enhanced DBS check done and we pay for that.

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39.
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!