Retail Customer Service

Entain plc; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading betting and gaming company in Southend-on-Sea seeks a Retail Customer Service Manager to deliver exceptional service and maintain shop standards. In this role, you'll handle customer transactions, resolve complaints, and build relationships to encourage repeat business. With flexible working hours and a commitment to work-life balance, this position in one of our dynamic shops offers a chance to thrive in a supportive environment.

Qualifications

• Experience in retail or customer service roles.
• Ability to handle complaints effectively.
• Strong interpersonal skills to build customer rapport.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Maintain high standards of the shop.
• Open and close the shop as a key holder.

Skills

Customer service

Problem-solving

Empathy

Communication

Cash handling

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 18 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.