Remote Call Center Representative

TechOp Solutions International, Inc.; England; Remote; GBP 25,000 - 35,000; Full time

Job summary

A federal contact center partner is seeking Customer Service Representatives (CSRs) to provide exceptional customer service remotely. Candidates should have strong customer service experience, good communication skills, and the ability to work with telephony tools. A high school diploma is required, and candidates must reside in the Hampton Roads area for the remote position.

Qualifications

• Strong customer service skills required.
• Must pass a typing test.
• Ability to maintain internet connection.

Responsibilities

• Answer inbound calls, emails, chats, and other contact channels.
• Provide direct customer service.
• Maintain service quality standards.

Skills

Customer service experience

Good verbal and written communication skills

Ability to use telephony tools and applications

Basic computer skills

Education

High School degree or equivalent

Job description

Overview

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will haveexceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools.Team members will support leadership across all aspects of contact center operations,and demonstrate courtesy and professionalism in customer interactions.

Remote position, but candidate must reside in the Hampton Roads area

Duties

• Answer inbound calls, emails, chats, and other contact channels.
• Provide direct customer service
• Maintain service quality standards, including courtesy, professionalism, and efficiency.
• Other duties, as assigned

Qualifications

• HS degree, or equivalent, required
• Customer service experience
• Must be able to pass a typing test
• Must be able to obtain and maintain government agency suitability requirements as a condition of employment
• Ability to use telephony tools and applications
• Good verbal and written communication skills
• Basis computer skills
• A reliable, hard-wired internet connection is required