Relief House Manager

McCarthy and Stone; Storrington; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retirement living company is seeking a Relief House Manager to cover ad hoc shifts around Storrington and West Sussex. The role involves managing front of house duties, event coordination, and facilitating social interactions for Homeowners. Candidates must possess excellent communication and customer service skills, with flexible availability to manage emergencies. This position offers a competitive hourly rate along with various benefits, including a pension and career progression opportunities.

Benefits

Group personal pension

Life assurance

Medical screening

Full induction and training

Qualifications

• Customer-centric approach with high standards.
• Flexible to handle out-of-hours calls and emergencies.
• Experience in facilitating social events.

Responsibilities

• Help Homeowners settle into their new home.
• Provide professional front of house service.
• Promote good communication between Homeowners and families.

Skills

Excellent communication skills

Customer service experience

Professional approach

Reliability and flexibility

Problem-solving skills

Basic Health and Safety awareness

Good computer literacy

Tools

Microsoft Word

Microsoft Outlook

Job description

Social network you want to login/join with:

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy Stone is looking for a Relief House Manager to join the team to cover ad hoc shifts around the Storrington and West Sussex area of England.

Hours: Flexible hours to be agreed with the Operations Manager

Hourly rate: £13.37 per hour

Mileage: Will be paid

Benefits: Group personal pension, life assurance, medical screening, full induction and training, excellent career progression, and the opportunity to work in beautiful surroundings.

About the Role of a Casual House Manager

We are seeking a customer-centric House Manager to exemplify the high-quality customer standards we are renowned for. The role includes front of house management, facilities, event coordination, and customer service.

Some duties of the Casual House Manager include:

• Helping Homeowners settle into their new home.
• Providing professional front of house service and welcoming visitors warmly.
• Offering help, support, and advice to Homeowners as needed.
• Promoting good communication between Homeowners, their families, and our partners and suppliers.
• Managing the development’s gardens and grounds to ensure a safe, secure, and pleasant environment.
• Handling emergency situations professionally.
• Facilitating social interaction and helping Homeowners enjoy retirement living.

Key competencies for the successful candidate include:

• Excellent communication skills with a proactive attitude.
• Extensive experience in a customer service-oriented role.
• A professional approach with high standards.
• Reliability and flexibility to handle out-of-hours calls and emergencies.
• Ability to thrive in a busy, varied environment.
• Resilience and effective problem-solving skills.
• Basic awareness of Health and Safety is advantageous.
• Good computer literacy, including Microsoft Word and Outlook.
• Previous or current first aid qualifications are a plus.

As part of McCarthy & Stone Management Service, a successful and rapidly expanding national company, you will receive support to help meet your career goals.

Why Apply?

McCarthy Stone has been recognized as a great place to work! This is a rewarding role and a proud career where every day you make a positive difference in the lives of older people.

Could this role be the perfect job for you?