Relief Assistant Estate Manager

Emeria UK; Christchurch; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading property management company in Christchurch seeks a Relief Assistant Estate Manager. This role involves ensuring safety and service quality for residents, managing contractors, and fostering a community spirit. Ideal candidates will possess strong customer service skills, ability to handle emergencies, and be proficient with IT applications. There are flexible working hours and opportunities for professional growth, along with competitive benefits.

Benefits

Discounted gym membership

Work-life balance

Opportunities for growth and progression

Qualifications

• Passion for providing exceptional customer service in face-to-face environments.
• Natural communicator, effectively resolving issues and complaints.
• Understanding of health & safety and dealing with emergencies.
• Able to operate Microsoft Office applications and learn new systems.
• Organised and methodical with accurate record-keeping.
• Outgoing personality, self-motivated, pro-active, and team-oriented.

Responsibilities

• Maintain a high profile around the development and ensure residents are checked.
• Call response teams or authorities in emergencies.
• Carry out daily safety and security checks.
• Manage contractors and monitor project progress.
• Arrange cover for holidays and illness.
• Support a Social Committee to plan events for residents.
• Build links with residents’ family members and authorities.
• Maintain records according to internal procedures.
• Assist with sales listed with partner company.
• Complete training and development as directed.

Skills

Customer service

Communication

Health & Safety

IT

Administration

Personal

Job description

Job Details

Job Title: Relief Assistant Estate Manager (Ref 24558)

Location: Christchurch, Dorset

Salary: £13.52 per hour plus benefits

Job Sector: Retirement - Assisted Living

Hours: Flexible working, day and night shifts

The job role

• Maintain a high profile around the development / office, ensure our residents are checked within our requirements.
• In the event of an emergency, call the appropriate response team or authorities.
• Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens and grounds clean and maintained through effective management of contractors.
• Be responsible for all works being completed, raising orders, managing contractors, monitoring progress and signing off completion.
• Arrange cover for holidays and illness where necessary
• Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
• Build and maintain links with residents family members, local authorities; Doctors, Social Workers, Health Authority etc as required and appropriate.
• Maintain records in line with internal procedures, ensure all data is protected and kept secure at all times.
• Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome and help them settle in; where possible being present to welcome them.
• Complete your continuous professional development training and attend all training events/meetings as directed by your Estate Manager and Human Resources.

Skills & Experience

• Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
• Communication - a natural communicator, with the ability to resolve issues and complaints effectively
• Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
• IT - able to operate Microsoft Office applications, and confident in learning new systems
• Administration - organised, methodical and experience of keeping accurate records
• Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We\'re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What\'s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we\'ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.