Referrals Administrator | University College London Hospitals NHS Foundation Trust

University College London Hospital; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS trust in London is seeking an enthusiastic individual to join their private patient referrals team. You will facilitate and coordinate new patient enquiries, ensuring high-quality service delivery while promoting the private healthcare services offered. Candidates with excellent customer service skills and attention to detail are encouraged to apply. This is an on-site position.

Qualifications

• Significant experience in providing excellent customer service.
• High level of attention to detail and ability to work autonomously.
• Excellent communication and organizational skills.

Responsibilities

• Facilitate and coordinate new patient enquiries to ULCH Private Healthcare.
• Act as a point of contact for the Private Healthcare Division.
• Promote and market the private service to patients and consultants.

Skills

Customer service excellence

Attention to detail

Excellent IT skills

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Overview

We are seeking an enthusiastic and bright individual to join the private patient referrals team in a busy, friendly, multi-disciplinary environment, and to support us in the delivery of a quality service throughout our hospital.

Reporting to the Referrals Team Leader, you will be responsible for facilitating and coordinating new patient enquiries to ULCH Private Healthcare, all whilst adhering to the highest standards of customer service. The postholder is expected to work fully onsite. The role is based at 7 Queen Square.

Responsibilities

• Facilitate and coordinate new patient enquiries to ULCH Private Healthcare, ensuring professional and timely responses.
• Act as a point of contact for the Private Healthcare Division at UCLH, ensuring enquiries are answered professionally and efficiently.
• Promote and market the private service to patients and consultants, acting as a positive ambassador for the service.
• Work with clinical and non-clinical teams across the trust to ensure the patient’s journey is seamless and well-coordinated with external stakeholders.

Qualifications and Skills

• Significant experience in providing excellent customer service to patients with a professional, can-do attitude.
• High level of attention to detail and the ability to work autonomously and proactively.
• Excellent IT skills, particularly Microsoft Office, and the ability to communicate professionally with a wide range of people.
• Working knowledge of healthcare data and terminology.
• Excellent communication and organizational skills with the ability to negotiate and liaise effectively across clinical and non-clinical teams.

About UCLH

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses, with a focus on women’s health, cancer, infection, neurological, gastrointestinal and oral disease, supported by services such as critical care, imaging, nuclear medicine and pathology.

Additional Information

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff. UCLH recognises the benefits of flexible working for staff. To discover more, visit: Flexible working and Why Choose UCLH?

This advert closes on Wednesday 8 Oct 2025.