Parts Advisor - Hedin Automotive Mercedes-Benz Brooklands

Hedin Automotive London Ltd; Weybridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading automotive dealer is seeking a Parts Advisor to join their team at the Mercedes-Benz dealership in Weybridge. The role involves assisting customers with parts enquiries, managing inventory, and ensuring availability for servicing. Strong communication and customer service skills are essential, and training will be provided to successful candidates. The position offers competitive pay, a supportive work environment, and opportunities for professional development.

Benefits

Competitive salary package

25 days annual leave plus bank holidays

Discounts on Mercedes-Benz vehicles

Inclusive life insurance scheme

Preferential rates for vehicle service

Employee pension plan

Opportunities for professional development

Qualifications

• Previous experience as a Parts Advisor is preferred but not essential.
• Full training will be provided to the right candidate.

Responsibilities

• Assist customers with parts enquiries and provide knowledgeable advice.
• Manage parts inventory, including ordering and stocking parts.
• Work closely with service and sales departments to ensure parts availability.
• Process orders and complete transactions accurately.
• Maintain up-to-date knowledge of Mercedes-Benz parts.

Skills

Exceptional communication and customer service skills

Attention to detail

Problem-solving mindset

Organizational skills

Willingness to collaborate

Efficiency in task management

Computer literacy

Job description

Overview

Hedin Automotive – Mercedes-Benz. Join our team to become a Parts Advisor. This role is based at our Mercedes-Benz dealership in Brooklands, KT13 0SL, where we pride ourselves on delivering outstanding parts advice, expert support, and exceptional customer service.

You will thrive in this role if you possess the following skills and behaviours:

• Exceptional communication and customer service skills
• A keen eye for detail
• Initiative and strong problem-solving mindset
• Organisational skills as well as the ability to prioritise tasks
• A strong work ethic and willingness to collaborate as part of a team
• Ability to manage tasks efficiently
• Computer literacy and willingness to learn how to use inventory management systems

While previous experience as a Parts Advisor would be an advantage, it’s not essential. If you can demonstrate the right skills and behaviours as listed above, we will provide full training to help you succeed in the role.

Key Responsibilities

• Assisting customers with parts enquiries and providing knowledgeable advice
• Managing parts inventory, including ordering and stocking parts
• Working closely with the service and sales departments to ensure parts availability for vehicle servicing and repairs
• Processing orders and completing transactions accurately
• Maintaining up-to-date knowledge of Mercedes-Benz parts and related technology

Working Hours

This role offers a 45 hour week on a 2 week rotating schedule:

• Week 1: Monday to Friday, 8:00 AM – 6:00 PM
• Week 2: Monday to Friday, 7:00 AM – 4:30 PM

In addition, we ask for availability of 1 in every 3 Saturdays to support team operations.

Why Work With Us

• Competitive salary package
• 25 days annual leave plus bank holidays
• Exceptional discounts on Mercedes-Benz vehicles and accessories
• Involvement in an inclusive life insurance scheme
• Preferential rates for vehicle service and maintenance for you and your family
• Access to discount retail and hospitality clubs, including a Cycle to Work scheme
• Enrolment in an employee pension plan
• Access to opportunities for ongoing professional and personal development
• An inclusive, supportive, and dynamic work environment

If you are driven to contribute to our renowned vehicle parts division, we invite you to apply. Join us in delivering unparalleled parts advice and support, ensuring the satisfaction and loyalty of our Mercedes-Benz clients.

Hedin Automotive is dedicated to equality and diversity in the workplace. We welcome applicants from all backgrounds and are keen to include individuals who are passionate about creating an inclusive culture that encourages varied perspectives and innovation. Prompt submission of applications is encouraged to secure your place in our selective recruitment process.

Hedin Automotive conducts thorough employment checks, including work authorisation, address verification, and criminal record checks, as part of our recruitment process.