Customer Service Advisor

Pertemps; Bedworth; Hybrid; GBP 29,000; Part time

Job summary

A leading recruitment agency is seeking a Part-time Customer Service Advisor for Warwickshire County Council. In this temporary to permanent position, you'll assist customers with various inquiries, ranging from service registrations to digital transactions. Ideal candidates should have strong communication skills, problem-solving abilities, and a professional demeanor. Training is provided, and the role allows flexibility in location, whether remote or at council offices in Warwick or Bedworth.

Qualifications

• Experience in customer service roles.
• Ability to work independently and use IT systems.
• Confidence to seek support when needed.

Responsibilities

• Assist customers with registration and inquiries.
• Collect information on behalf of council services.
• Support access to council services online.

Skills

Confident communication with customers

Strong questioning and listening skills

Problem-solving abilities

Resilience in challenging conversations

Good basic IT skills

Self-motivated in remote work

Job description

Job Title: Part-time Customer Service Advisor | Duration: Temporary to permanent | Company: Warwickshire County Council | Hours: Monday to Friday 9am to 3pm | Location: Bedworth/Warwick/Hybrid | Salary: £13.69ph-£26,403pa (Rising to £28,142) | Start Date: March 2026

About the Role

The Customer Service Centre is at the heart of customer service delivery for Warwickshire County Council. As the first point of contact for multiple services, such as Highways, Blue Badges, Country Parks, within the council, they help people with a variety of questions, queries and requests. These are as varied as advising how to register the birth of a newborn baby to reporting a pothole!

What it’s like working in their team …

You will be part of a relatively small team of Customer Service Advisors supporting Warwickshire’s residents in several ways. Sometimes you will be offering information on how to access a service. In other instances, you will be collecting information on behalf of a council service team so that they can deal with the person’s request. Customer Service Advisors also support people to access council services online. They aim to build skills, and raise confidence, so that residents have the confidence to complete transactions digitally themselves.

Most customers get in touch with them over the phone, but they also communicate with some via email. They will respond to people in the way they have chosen to contact them.

They think of work as something they do rather than somewhere they are. This means that you may be required to work from a Warwickshire County Council office site in Warwick or Bedworth, or from home. Whatever the location they are working from, their standards remain high. They always put the customer at the heart of what they do. The types of conversations you will have with people will vary somewhat, but you are supported by your colleagues and an intuitive IT system.

About You

• Confident communicating with a wide range of customers
• Strong questioning, listening and problem-solving skills
• Resilient and professional when dealing with challenging conversations
• Good basic IT skills with the ability to learn new systems (full training provided)
• Able to use multiple systems and knowledge bases while on calls
• Self‑motivated and disciplined when working remotely, with reliable broadband
• Confident to ask for support when needed, with help always available

About us and our client

As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone’s talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

Warwickshire County Council are a leading Authority with offices across the County. They strive to work to their values and you can expect to be part of teams that are:

• High performing
• Collaborative
• Customer focused
• Accountable
• Trustworthy