Operations Director

GB Recruitment (England, Scotland, Wales); England; Remote; GBP 70,000 - 100,000; Full time

Job summary

A leading logistics company in the UK is seeking an Operations Director to spearhead strategic initiatives and manage multisite operations. This role demands expertise in the convenience and food sector, with a proven track record in large-scale operations. The successful candidate will drive continuous improvement and ensure exceptional customer service while fostering a collaborative culture.

Benefits

Company Car or Car Allowance

Free confidential 24/7 GP Service

Hundreds of discounts (Retail, Childcare, Gym)

Affordable loans & Enhanced Pension Scheme

24/7 employee support service

Qualifications

• Proven track record in large-scale operations.
• Experience with network-wide transformation.
• Ability to foster a culture embracing new ideas and technologies.

Responsibilities

• Lead strategic initiatives in budget and resource management.
• Manage customer relationships and negotiate solutions.
• Drive operational performance and lead a high-performance culture.

Skills

Strategic direction

Continuous improvement

Customer service

Team leadership

Problem-solving

Job description

Overview

Flexible on location of successful applicant as this is a national role. DHL Supply Chain invites you to join a team that champions personal and professional growth, delivering meaningful impact across the organization. We are seeking an Operations Director with profound expertise in the convenience and food sector, multisite leadership experience, and a proven track record in large-scale operations.

Do you have experience in network-wide, multisite warehousing and transportation and a history of driving value from open and closed book commercial mechanisms? If so, we would love to hear from you.

Position Overview

As an Operations Director with DHL Supply Chain, you will lead strategic initiatives in budget and resource management, operational performance, and talent development. You will interface with customers to negotiate and resolve needs, establish annual and multi-year priorities and growth targets for each opportunity, and balance the needs of multiple sites and customers.

Responsibilities

• Provide People Leadership by championing deep team engagement, fostering ownership, and aligning team members with the organization’s vision.
• Provide Operational Leadership through a team of General Managers to deliver world-class, safe operations and drive a continuous improvement agenda to delight customers.
• Manage Customer Relationships by serving as the primary interface for negotiations and issue resolution, identifying opportunities to enhance and deepen relationships.
• Lead Contract Negotiations and oversee third-party supplier negotiations within strict budget constraints.
• Develop Business Strategy by analyzing industry trends and market forces to formulate and execute growth plans.
• Foster Complex Problem Solving by promoting collaboration to deliver integrated solutions and drive transformational change.
• Build a High-Performance Culture by cultivating respect and excellence within a matrix environment, and by developing management capabilities through performance management, coaching, mentoring, and development of teams and individuals.
• Demonstrate the ability to lead high-performing, engaged teams to achieve objectives across people, financial, customer, and operations dimensions.

Qualifications and Experience

• Experience driving and setting strategic direction within a national contract.
• A deep passion for world-class safe operations and a strong focus on continuous improvement to consistently delight customers.
• Experience with network-wide transformation and continuous improvement project leadership and delivery.
• Growth-oriented and ambitious, with a strong commitment to exceptional customer service.
• Ability to foster a culture that embraces new ideas, technologies, and ways of thinking, adapting to changing environments and staying ahead of industry trends.
• Resilient, competitive, and forward-thinking in a dynamic and complex organization.
• Creative thinker with a commercial mindset and demonstrable experience mitigating risk and capitalizing on opportunities.

Why Join Us

We offer a competitive pay package and a benefits suite, including:

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (Retail, Childcare, Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you and your family, with access to free counselling
• Further details at: https://supplychainjobs.dhl.com/jobs/our-benefits

About DHL Supply Chain

We are global leaders in supply chain management with 188,000 people in over 50 countries, delivering across industries including retail, automotive, healthcare, and more. We are committed to building an inclusive workplace where skills and experiences matter and where you can be your true self every day. We proudly support the Armed Forces Covenant and value ex-service personnel.

Application and Timing

Interviews are provisionally scheduled to take place during the week commencing 13th Oct. Applications received after this date may be considered for the talent pool if consent is provided. Applications are reviewed continuously, and a large number of applications may shorten the period before the opportunity closes. We encourage early applications.