Operations Director

Elior; Dartford; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading contract catering company in Dartford is seeking an experienced Operations Director to lead catering services across London and surrounding regions. Ideal candidates should have extensive experience in contract catering and proven leadership skills. The role comes with a competitive salary of up to £70,000 plus bonuses and offers various perks including flexible working options and comprehensive benefits.

Benefits

FREE On-Site Lunches

Flexible Working Options

Hybrid Working Model

33 days Holiday Allowance

Paid Charity Leave

Qualifications

• Extensive experience in contract catering within a multi-site senior management role.
• Ability to demonstrate experience in leading, inspiring, and motivating a large team.
• Proven experience working closely and successfully with clients.

Responsibilities

• Create a culture of excellent customer experience.
• Ensure legal and company compliance.
• Deliver financial growth and exceed targets.
• Oversee recruitment and development of the operations team.
• Support the sales team with sales presentations.

Skills

Leadership in catering teams

Contract catering experience

Client relations

P&L management

Motivation and inspiration of teams

Job description

General Information

Ref: 2024-66484

Job Information Division: Elior Support Services
Advert Closing Date: 20 / 09 / 2024
Contractual Hours: Full-time
Salary: £70,000
Contract Type: Permanent
Working Pattern: Monday - Friday
Location: Dartford, DA1 1AA
Join our team!

Are you a great leader of Catering Teams with a genuine passion for exemplary service? We have a new opportunity for an experienced and enthusiastic Operations Director to join our team across the London and South regions.

This role sits within our Education division – catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing.

What you'll be doing...

The successful candidate will have exceptional proven leadership qualities and an ability to achieve results through others. We require a committed empathetic and passionate individual to deliver and exceed client and customer expectations.

This role covers London, M25 and surrounding locations, and the South Coast with 6 Operations Managers that report to this position.

Key Responsibilities

• Accountable for creating a culture of excellent customer experience within your community.
• Accountable for ensuring legal and company compliance within the strategic area of responsibility.
• Accountable for creating a platform for financial growth, exceeding financial targets.
• Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, delivering a value‑added service proposition that will build and sustain industry competitive advantage.
• Oversee Operations Management function within the area of responsibility.
• Accountable for overseeing recruitment, support, training and development of the operations team to deliver an efficient, high‑quality, financially beneficial value proposition to the Company and senior client in line with Company processes.
• Support the sales team with site visits, sales presentations and ensuring bids are operationally sound. Developing centres of excellence within sites to be used as reference points is essential.

What can you bring?

The experience and knowledge we are looking for from the future Operations Director include :

• Extensive experience in contract catering, within a multi‑site, senior management role.
• Education experience will be an advantage.
• Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team.
• Proven experience of working closely and successfully with clients.
• Confidence in numbers and P&L management.

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

We offer a salary of up to £70,000 plus a 15% KPI performance‑related bonus and company car / allowance.

FREE On‑Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life

• Flexible Working: We offer full‑time & part‑time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments.
• Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work‑from‑home days.
• Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays).
• Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays.
• Family Leave: Prioritise family commitments with flexible leave options.
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work.

Big Enough for Growth, Small Enough to Connect

• Opportunities for career progression while developing a close‑knit community.

Supporting You Through Life’s Ups & Downs

• Access mental health support & comprehensive wellbeing benefits.
• Keeping Finances & Wellbeing in Mind.
• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle‑to‑work scheme.

Why it’s great to work for us...

Elior is a multi‑award‑winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including :

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality: Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain the best people from the widest possible talent pool we’re committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

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