Operations & Administration Manager

ZipRecruiter; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A London real estate firm is looking for an Operations & Administration Manager to drive efficiency and ensure compliance. The ideal candidate has 5-7 years of experience in operations or property management, along with a relevant degree. Responsibilities include managing operational tasks, ensuring contractual compliance, and overseeing financial operations. Benefits include private insurance and a competitive professional growth environment.

Benefits

Private Insurance

Professional growth opportunities

Qualifications

• Minimum of 5-7 years in operations excellence or property management.
• Strong understanding of tenancy regulations and financial management principles.
• Familiarity with Agile, Scrum, or similar methodologies.

Responsibilities

• Drive operational efficiency and ensure compliance.
• Respond to tenant and landlord inquiries.
• Verify documents and maintain compliance records.

Skills

Operations management

Communication skills

Analytical thinking

Problem-solving

Education

Bachelor’s or Master’s degree in Business Administration

Tools

Arthur

Hubspot

Job description

Job Description

Overview

Eson2 is a London Real Estate company, offering 360 real estate services to Landlords. We utilize advanced processes and tools built upon our perennial expertise to maximize property interests regardless of the market’s status quo. We assist customers in their home-seeking adventures by providing a sophisticated booking platform with exquisite properties in central locations. We ensure that all listed properties follow the highest 5-star hotel quality standards.

We are trusted by the most reputable developers in Central London, managing over 500 exclusive units under management. Furthermore, we have partnered with more than 100 landlords and are recognized among the Top Property Management companies globally.

Role

The Operations & Administration Manager is responsible for driving operational efficiency, ensuring compliance, and optimizing processes within the company. This role requires a strategic mindset to enhance workflows, manage property-related tasks, and ensure seamless execution of operational activities.

Responsibilities

1. Company Operations and Processes

• Respond to tenant and landlord inquiries, pre-qualify applicants, and maintain communication throughout tenancies.
• Maintain property records, oversee referencing processes, and ensure accurate data input. Knowledge of Arthur or Hubspot is nice to have.
• Coordinate property inspections, manage maintenance requests, advise on deposit deductions, and follow up on repairs.
• Handle utility setup, payments, and reporting, while supporting common area management as needed.
• Develop templates and process documentation, assist with operational reporting, and create financial reports.

2. Contractual Compliance and Management

• Verify landlord and letting agent documents, ensuring legal and regulatory adherence.
• Maintain compliance records and ensure all tenancy agreements align with current regulations.
• Advise on tenant referencing, verify ID and right-to-rent checks, and manage tenancy documentation.
• Send mandatory tenancy information and uphold best practices in leasing processes.

3. General Operations and Budget Monitoring

• Issue invoices, track rental payments, maintain landlord statements, and reconcile bank records.
• Oversee transfers and payments, ensuring accuracy and transparency in financial operations.
• Generate reports on tenancy status, rent projections, overdue payments, and safety certificate expirations.

Requirements

• Education: Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
• Experience: Minimum of 5-7 years in operations excellence, business process improvement, or property management.
• Industry Knowledge: Strong understanding of tenancy regulations, compliance requirements, and financial management principles.
• Problem-Solving & Analytical Thinking: Ability to analyze complex processes and recommend data-driven solutions.
• Project Management: Familiarity with Agile, Scrum, or similar methodologies.
• Communication & Leadership: Ability to collaborate cross-functionally and drive organizational change.

What We Offer

A competitive enviroment where you grow professinonally

Private Insurance