Night Concierge & Guest Experience Ambassador

Citizenm; Greater London; On-site; Confidential; Part time

Job summary

A leading hotel chain in London seeks a Night Ambassador to deliver exceptional service during night shifts. Responsibilities include welcoming guests, assisting with check-ins, food service, and handling guest requests. Ideal candidates should possess a genuine touch, a collaborative spirit, and strong problem-solving skills. Competitive salary of £2,375 per month, flexible schedules, and numerous benefits like training programs and meal provisions offered. Applicants must have the right to work in the UK.

Benefits

Competitive salary

Flexible schedules

Performance rewards

Access to learning programs

Career progression

Training program for new starters

Meal & coffee during shifts

Pension scheme

Employee discounts

Global opportunities

Referral program bonus

Qualifications

• Genuine touch; treat all people as you would treat your best friends.
• Collaborative attitude; optimistic and spread good vibes.
• Smart thinker; find better and bolder ways to do things.
• Real caring; show empathy for people and the planet.
• Fluent in English; other languages are welcome.

Responsibilities

• Warmly welcome guests as they walk in.
• Assist guests at the self check-in kiosks.
• Clean, prepare and serve meals.
• Brew coffee or mix drinks.
• Serve as a concierge for guest inquiries.
• Maintain living room and clean canteenM.
• Handle requests from guests.
• Manage reservations in the property management system.
• Responsible for operations during night shifts.
• Assist guests in emergencies.

Skills

Customer service

Multitasking

Fluent English

Problem solving

Job description

A leading hotel chain in London seeks a Night Ambassador to deliver exceptional service during night shifts. Responsibilities include welcoming guests, assisting with check-ins, food service, and handling guest requests. Ideal candidates should possess a genuine touch, a collaborative spirit, and strong problem-solving skills. Competitive salary of £2,375 per month, flexible schedules, and numerous benefits like training programs and meal provisions offered. Applicants must have the right to work in the UK.