National Account Manager - Facilities management

Veolia Environmental Services (Uk) Plc; Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading environmental services company in Birmingham is seeking an experienced Account Manager to drive efficiencies and manage client relationships. The role requires strong account management skills, an understanding of the waste management industry, and the ability to work autonomously. Candidates should possess excellent time management and negotiation skills. Competitive benefits and a performance bonus are offered.

Benefits

Annual performance bonus

25 days of annual leave

Company car or car cash allowance

Access to pension scheme

Paid volunteer leave

Ongoing training and development

Qualifications

• Experience in account management with a high level of autonomy.
• Ability to work within cross-functional teams.
• Strong time management and organization skills.

Responsibilities

• Drive efficiencies and project delivery for retail sector stakeholders.
• Build and deliver on KPIs and SLAs for continuous improvement.
• Manage client relationships with contractual and P&L responsibility.

Skills

Account Management experience

Influencing and negotiation skills

Commercial acumen

Time management skills

Understanding of waste management

Creative problem-solving

Tools

Salesforce

Job description

Overview

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer

• Eligible for an annual performance bonus
• 25 days of annual leave
• Choice of company car or car cash allowance
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allow you to reach your full potential

What you\'ll be doing

• Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
• Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
• Building, developing and delivering on KPIs / SLAs to drive a continuous improvement agenda.
• Own the client relationships end-to-end, adopting contractual and P&L responsibility.
• Innovate - developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
• Define and develop the customer strategy, generating growth in revenue and producing individual Account Management Plans for each client within the defined portfolio.
• Maintaining a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
• Managing customer contract expectations and service level agreements / key performance indicators.
• Facilitating the cross-sell of resource management solutions from all relevant Veolia group activities.
• Deliver the strategy and ensure the customer journey is implemented, and become the expert on the customer in terms of industry trends, commercial outlook and the customer\'s business objectives.
• Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
• Ensure debt levels are managed within each account\'s commercial terms and support invoice dispute resolution.

What we\'re looking for

• Account Management experience, being able to work with a high level of autonomy.
• Previous experience operating within cross-functional teams.
• The ability to self-organise and prioritise workload with regular support from line manager, having excellent time management skills and being well organised
• Used to meeting targets and deadlines and able to manage a high volume of low-level queries at one time will also be required
• A high level of influencing and negotiation skills, with an innovative, solution focused approach and good levels of commercial acumen.
• An understanding of the waste management industry would be advantageous, as would understanding sustainability and an interest in global resource management.
• Previous
• Account Management experience, being able to work with a high level of autonomy.
• An understanding of the waste, resources and recycling challenges facing the UK and wider commercial environment; an appreciation of how changes in this arena add value to customers.
• A creative, innovative, solution focused attitude, with a high level of influencing and negotiation skills.
• Proven leadership skills; being able to deliver effective solutions while leading cross-functional teams.
• The ability to meet targets and deadlines, and high levels of commercial acumen.
• An understanding of the waste management industry would also be advantageous.

What you can expect in the recruitment process — we are committed to building a diverse and inclusive workplace. We welcome all candidates who meet the minimum requirements. If you require reasonable adjustments during the application and interview process, please let us know.

Job Posting End Date : 11-06-2025