Medical Secretary - Clinical Chemistry

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS trust in Liverpool is seeking a skilled Medical Secretary to provide comprehensive secretarial services to consultants and specialty teams. The ideal candidate will have strong secretarial skills, excellent IT and organizational abilities, and prior experience in an NHS environment. Responsibilities include managing patient pathways and supporting clinical teams. This is a vital role requiring confidentiality and adherence to trust policies.

Qualifications

• Proven experience working in an NHS office environment as a medical secretary.
• Ability to communicate professionally at all levels.
• Experience supervising and motivating a team.

Responsibilities

• Provide comprehensive secretarial service to consultants and specialty teams.
• Manage and maintain 18 week pathways for patient referrals.
• Support consultants in non-clinical activities, including typing correspondence.

Skills

Excellent IT skills

Excellent organisation skills

Excellent interpersonal and influencing skills

Ability to work individually or as part of a team

Time management skills

Excellent word processing and keyboard skills

Ability to maintain confidentiality

Education

Current employee of a LAASP organisation

Educated to GCSE/O Level standard/equivalent

RSA/OCR Typing/Word processing Level 3 or equivalent

RSA/OCR Audio typing Skills Level 3

Secretarial Qualification or equivalent experience

Tools

Microsoft Office

PAS system knowledge (desirable)

Job description

Overview

To provide a comprehensive secretarial service to consultants and speciality teams including the following: transcribing (audio typing) letters on behalf of the clinical team and arranging appropriate follow up arrangements; managing the creation, reduction and cancellation of clinic templates on behalf of clinicians; liaising with all service users (patients, GPs, other Trusts) via the telephone and email, relaying messages to clinicians and responding to queries in a timely manner; to manage and maintain 18 week pathways including tertiary referrals to external trusts and ensure these are accurately recorded on PAS system; keep track of referrals to ensure patient is reviewed promptly; check that follow-up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Also to provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians; keep diary up to date, arrange appointments and arrange travel and accommodation; operate an effective bring forward system and filing system; manage and maintain 18 week pathways including tertiary referrals to external trusts and ensure these are accurately recorded on PAS system; keep track of referrals to ensure patient is reviewed promptly; check that follow-up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Support consultants in non-clinical activities by preparing presentation documents, using relevant packages and arranging meetings, setting agendas, circulating agenda/supporting papers as appropriate and taking minutes at meetings. Ensure appropriate personnel are informed of consultant annual leave/study leave. Keep consultants informed of junior doctor leave, as it could have an effect on the service. Organise and maintain consultants admissions. Cancel and add patients to the waiting list, as appropriate, ensuring lists are updated and patients contacted. Liaise with waiting list office, anaesthetic department and ward. Complete and amend theatre lists appropriately. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Maintain an effective track on inpatient referrals to ensure patient is reviewed promptly.

The successful candidate must be able to undertake all administrative duties including diary management, be well organised, plan own workload and work on own initiative working to strict guidelines, both individually and as part of the wider team. You will be expected to be a team player and cover for your colleagues during absences.

Qualifications

• Current employee of a LAASP organisation, educated to GCSE/O Level standard/equivalent or higher
• RSA/OCR Typing/Word processing Level 3 or equivalent
• RSA/OCR Audio typing Skills Level 3
• Knowledge of medical terminology
• Secretarial Qualification or equivalent experience
• Desirable criteria: ECDL or equivalent
• Shorthand, Essential criteria
• Excellent IT skills with knowledge and experience of all Microsoft Office packages
• Demonstrable experience working in an NHS office environment as a medical secretary, ability to communicate professionally at all levels in a helpful courteous manner with first class communication skills
• Excellent organisation skills
• Excellent word processing and keyboard skills
• Ability to organise workload effectively and prioritise to meet deadlines
• Ability to work individually or as part of a team
• Legible handwriting
• Experience supervising and motivating a team
• Time management skills
• Excellent interpersonal and influencing skills
• Desirable criteria: knowledge of internal PAS system
• Understanding of Trust internal policies as appropriate; capability to adapt to most situations
• Eager to learn
• Ability to maintain control of stressful/sensitive situations; comply with Trust policies and procedures
• Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
• Ability and willingness to undergo further training in accordance with the needs of the post

Note: This description reflects current Liverpool University Hospitals NHS Foundation Trust structure and does not constitute a contract of employment. The organisation is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to comply with safeguarding policies.