Medical Secretary

South Reading and Shinfield Group Medical Practice; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A large GP practice in South Reading is seeking a Medical Secretary to provide administrative support to GPs and the practice manager. Responsibilities include efficient typing, patient referrals management, and communication with patients and healthcare professionals. Required qualifications include at least one year of Medical Secretary experience and strong IT skills. This full-time role offers a dynamic working environment with a dedicated team.

Qualifications

• Minimum 1-year Medical Secretary experience.
• Proven experience in a GP/NHS department environment is highly desirable.
• Strong IT skills in MS Word, Excel and Outlook.

Responsibilities

• Provide efficient typing and word processing for GPs.
• Organise and manage patient referrals and medical records.
• Handle incoming and outgoing telephone calls.

Skills

Medical Secretary experience

Strong IT skills in MS Word, Excel and Outlook

Tact and diplomacy

Team player

Education

High standard of GCSE in Maths & English

Tools

EMIS

Job description

Overview

South Reading and Shinfield Group Medical Practice is a long established large GP Practice, rated GOOD in all categories by CQC. The Practice is located across two sites in South Reading. We are seeking an enthusiastic Medical Secretary to provide secretarial and administrative support to the GPs, clinical staff and practice manager. This position includes covering for members of the administration and reception team when required. Closing date: 30 September 2025.

Responsibilities

• Provide an efficient copy typing and word processing service for GPs and health professionals, including typing letters, reports, patient referrals, minutes, memorandums, etc., accurately and to a high standard.
• Organise and manage patient referrals; retrieve medical records and assist the completion of medical/insurance records; file patient records and correspondence in patient medical records (DOCMAN).
• Handle incoming and outgoing telephone calls, take messages, and deal with queries to facilitate timely communications.
• Maintain the two-week wait register in an accurate and secure manner.
• Assist with gathering statistics and information when required.
• Provide cover for members of the administration, secretarial and reception teams during sickness or annual leave, and when called upon.
• Receive and dispatch mail and maintain a robust filing and administrative system.
• Schedule patient appointments and procedures; prepare and maintain patient medical records.
• Communicate with patients, healthcare professionals and insurance companies; ensure compliance with medical laws and regulations; maintain confidentiality at all times.
• Perform general office duties such as answering telephones and managing emails; respond to queries from patients.

About us

South Reading and Shinfield Group Medical Practice is a long established large GP Practice, rated GOOD in all categories by CQC. The Practice is located across two sites in South Reading. Our friendly, professional and experienced GPs, extended range of HCPs and administrative teams offer a wide range of clinical services.

Job responsibilities

To provide an efficient copy typing and word processing service for GPs and health professionals as required, including typing of letters, reports, patient referrals, minutes, memorandums, etc., in an accurate and quality manner. To assist the practice manager with clerical and administrative duties. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To retrieve medical records and assist the completion of medical/insurance records. File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications, taking messages and dealing with queries. To maintain the two-week wait register in an accurate and secure manner. To assist with the gathering of statistics and information when required. To provide cover for the Secretarial, Administration and Reception team during periods of sickness and annual leave and other times when called upon. To receive and dispatch mail and maintain a robust system. To maintain an invoice log.

Person Specification

Qualifications

• Minimum 1-year Medical Secretary experience
• Proven experience in a GP/NHS department environment would be highly desirable
• Educated to a high standard of GCSE in Maths & English
• Strong IT skills in MS Word, Excel and Outlook; knowledge of EMIS is desirable
• Tact and diplomacy in direct and indirect emotional circumstances
• Able to get on with others and be a team player in a sometimes pressurised and time-sensitive environment
• Commitment to equal opportunities and diversity
• 37.5 hours per week, working pattern to be confirmed
• Minimum 1-year Medical Secretary or General Practice experience

Experience

• Minimum 1-year Medical Secretary or General Practice experience
• Experience of using eRS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions.

Employer name

South Reading and Shinfield Group Medical Practice