Medical Receptionist

NHS; Middlesbrough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare provider in Middlesbrough is seeking a multi-skilled Receptionist to join their dedicated team. This role involves managing patient interactions, appointments, and administrative tasks in a supportive environment. The ideal candidate will possess excellent communication and customer service skills, along with a calm demeanor under pressure. Training will be provided for those with a passion for healthcare, ensuring a fulfilling career path. Join a team that values individual contributions and promotes professional development while delivering compassionate, patient-centered care.

Qualifications

• Ability to remain calm under pressure and prioritize tasks.
• Experience in telephone work and using IT systems.

Responsibilities

• Greet patients and manage appointments using the practice system.
• Ensure accurate processing of prescriptions and patient documents.

Skills

Customer Service Skills

Communication Skills

IT Skills

Teamwork

Flexibility

Education

Basic Computer Knowledge

Tools

SystemOne

Job description

Multi-skilled Receptionist Required for GP Practice in Middlesbrough

Crossfell Health Centre is looking for a mature, enthusiastic, multi-skilled Receptionist, with a flexible, calm, compassionate approach to join our team.

Essential qualities in our ideal candidate would be good teamwork, flexibility, and the ability to work in a variety of roles and under pressure. The nature of the work demands excellent people skills, confidence in using IT, SystemOne, and a willingness to be flexible. You would be working in a supportive environment, but an ability to remain calm under pressure is also necessary.

Experience in general practice (or similar health setting) is ideal but not essential as training will be given to the right candidate.

Main duties of the job

Main duties of the job include supporting the daily clinical work through:

• Call handling, managing appointments, care navigation for patients, and general administration
• Facilitating timely processing of documents, including scanning
• Ensuring prescriptions are processed accurately
• Ensuring clinic rooms are kept stocked
• Managing the appointment system efficiently

To achieve this, you should have:

• Excellent customer service and communication skills
• A professional telephone manner
• The ability to work calmly under pressure
• Be a team player yet show initiative
• Flexibility to cover for sickness and holidays at short notice if required

About us

The Crossfell clinical team comprises 3 Partner GPs, 4 Salaried GPs, 3 practice nurses, and 2 HCAs, serving a list of 9,300 patients. We are supported by a long-established team of receptionists, secretaries, and management staff dedicated to delivering compassionate, person-centered care.

The practice is friendly and accessible, with democratic processes and sound governance.

We highly regard confidentiality and respect professional boundaries while caring for each other, recognizing each individual's importance to the whole team.

We enjoy a strong team spirit and are open to new ideas. We collaborate with other practices in Middlesbrough to ensure our care is up-to-date, holistic, and focused. We have an excellent reputation and good CQC ratings.

We value individual skills and seek to develop them through training and annual job reviews, so each person can feel fulfilled in their role.

Job responsibilities

This Job Description is not exhaustive:

• Two full-time positions
• Greet patients and visitors face-to-face and/or on the telephone, being courteous, polite, and helpful
• Book, cancel, and amend patient appointments accurately using the practice system and procedures
• Respond to and/or redirect patient requests, written or verbal, using established procedures
• Record messages accurately and pass them to the appropriate team member
• Book patients into appropriate clinics based on their needs and procedures
• Produce and distribute prescriptions according to procedures
• Send District Nursing/phlebotomy requests via the internet
• Refrain from giving clinical advice without consulting a GP or Nurse first
• Process mail using established procedures
• Ensure accurate scanning onto patient notes
• Maintain supplies of medical equipment in GP/Nurse rooms
• Ensure Pathlab results are processed correctly and attached to patient notes
• Perform other duties as assigned
• Secure and open the building at the start and close at the end of each day
• Respect and maintain privacy, dignity, and confidentiality at all times

Person Specification

Qualifications

• Basic computer knowledge

Experience

• Ability to remain calm under pressure
• Ability to prioritize tasks
• Respect for confidentiality
• Ability to work within a team and show initiative
• Experience in telephone work
• Experience using IT systems
• Experience working in a GP practice or similar healthcare setting
• Understanding of SystemOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required to check for any previous criminal convictions.