Maintenance Planner

Mitie; Ware; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading facilities management company is seeking a Scheduling Coordinator in Ware, England. The ideal candidate will ensure compliance with scheduling processes and manage workload effectively for field engineers. Responsibilities include coordinating with building occupants, tracking maintenance activities, and supporting the management of work orders. Candidates should be organised, able to prioritise tasks efficiently, and proficient in Microsoft Excel and CAFM systems, bringing experience from a regulated environment.

Qualifications

• Experience managing workloads of field engineers.
• Excellent organisational skills and ability to prioritise.
• Experience in a heavily regulated and fast-paced environment.

Responsibilities

• Ensure compliance with the scheduling process.
• Liaise with building occupants to coordinate access.
• Manage corrective and reactive work orders.

Skills

Excellent verbal reasoning skills

Co-ordination and planning skills

Self-motivated and result-oriented

Strong planning and organisational skills

Intermediate Microsoft Excel

Tools

CAFM system (EAM, MERP, SAP, Maximo)

Job description

Responsibilities

• Ensure compliance with the end-to-end scheduling process.
• Ensure that work is planned far enough in advance so it does not need to be rearranged, and the work placed on hold
• Liaise with building occupants to coordinate access to areas as part of the work scheduling process
• Have the knowledge to know the labour / contractor resource required to complete the relevant work order
• Ensure any work orders are closed in the maintenance system in a timely manner and in line with any SLAs
• Support with the end-to-end change control process where required
• Associated paperwork is effectively managed
• Ensure that the backlog is always kept to a minimum
• Proactively report any data inaccuracies to the data system expert for correcting
• Proactively report any labour resource issues to the relevant supervisor
• Ensure all corrective and reactive work orders are managed and subcontractors are scheduled in accordance with the other schedulers in the team
• Support your scheduling buddy and cover them in periods of absence (note: you may not take annual leave at the same time)
• Coordinate, plan and track all activities feeding into the maintenance planning system for all planned and corrective activities in a timely manner such that events do not go overdue
• Request quotes for any corrective and remedial works
• Work with the Mitie Site Finance Lead to close out chargeable work orders / quotes
• Maintain a structured filing system within the logbook structure, including purchase orders, qualifications, SLAs, and maintenance and remedial reports
• Support maintaining the Critical Spares register
• Support maintaining the Mitie technical equipment register
• Complete all paperwork required for EWP's relating to engineering activities

What we are looking for

• Reliable and ability to get on with others, with excellent verbal reasoning skills
• Experience of daily interaction and workload management of field engineers
• Co-ordination and Planning skills - excellent organisational skills and ability to prioritise workload
• Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties
• Customer Care - Capable of delivering results and meeting customer expectations
• Commercially aware with a clear focus on high quality and control of cost
• Self-motivated, tenacious and result-oriented with a positive outlook
• Calm under pressure
• Assertive
• Understanding and experience of working in a heavily regulated environment
• Experience of working in a challenging and fast-paced environment
• Strong planning and organisational skills
• Microsoft Intermediate Excel skills
• Understand of a CAFM system, such as EAM, MERP, SAP, Maximo
• Relevant experience in a Planning role using business in-house systems together with Microsoft packages