Luxury Hospitality Tech Support Specialist

Journey; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel marketing agency is seeking a Customer Support Specialist to enhance client experiences with their software solutions. The role includes logging support incidents, troubleshooting issues, and building strong client relationships. Ideal candidates have 1-2 years in customer support, preferably in the hotel or spa sector, and strong communication skills. This role offers a competitive salary and flexible working arrangements in a collaborative environment.

Benefits

Flexible working

Personal development initiatives

Competitive salary

Qualifications

• 1-2 years of experience in software customer support or account management.
• Experience in the hotel or spa industry is a plus.
• Good communication skills in English.

Responsibilities

• Provide top-notch customer care and enhance client experience using product solutions.
• Log support incidents from calls and chats accurately.
• Work on tickets prioritizing them as per support protocols.

Skills

Communication skills

Problem-solving

Time management

Customer relationship management

Attention to detail

Education

1-2 years in software support or a related field

Job description

A leading hotel marketing agency is seeking a Customer Support Specialist to enhance client experiences with their software solutions. The role includes logging support incidents, troubleshooting issues, and building strong client relationships. Ideal candidates have 1-2 years in customer support, preferably in the hotel or spa sector, and strong communication skills. This role offers a competitive salary and flexible working arrangements in a collaborative environment.