Luxury Customer Experience Consultant

Burberry; Stapleford; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury fashion brand in the United Kingdom seeks a Customer Service Consultant to deliver a unique, high-end customer experience. Responsibilities include managing customer cases, providing luxury service across channels, and fostering long-term relationships. The ideal candidate will be fluent in German and English, possess excellent communication skills, and demonstrate a strong passion for customer service. This role aims to enhance customer satisfaction and brand loyalty.

Qualifications

• Fluent in both German and English.
• Strong passion for customer service.
• Proactive and positive attitude.
• Ability to handle multiple tasks with precision.

Responsibilities

• Deliver luxury customer service across all channels.
• Take ownership of customer cases and provide timely updates.
• Maintain product knowledge and act as a brand ambassador.
• Create and maintain long-term customer relationships.

Skills

Fluent German

Fluent English

Excellent verbal communication

Excellent written communication

Attention to detail

Organisational skills

Job description

A luxury fashion brand in the United Kingdom seeks a Customer Service Consultant to deliver a unique, high-end customer experience. Responsibilities include managing customer cases, providing luxury service across channels, and fostering long-term relationships. The ideal candidate will be fluent in German and English, possess excellent communication skills, and demonstrate a strong passion for customer service. This role aims to enhance customer satisfaction and brand loyalty.