Liability Claims Handler

Davies; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading claims management company in Glasgow is seeking a Liability Claims Handler to join their Casualty team. The ideal candidate will have experience in Employer Liability and Public Liability claims. Responsibilities include managing investigations, negotiating settlements, and ensuring high-quality customer service. This role offers career development opportunities and hybrid working options.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday, increases over tenure

Flexible working options

Pension scheme, 5% contribution

Qualifications

• Must demonstrate adaptability and flexibility.
• Take responsibility for your own workload.

Responsibilities

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims.
• Negotiating settlement where appropriate.

Skills

Experience handling EL & PL claims

Knowledge of how to value an injury claim

Good communications skills

Excellent customer service

Ability to work as part of a team

Planning and organizational skills

Strong IT skills

Job description

Liability Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

Davies are looking to recruit a talented Liability Claims Handler to join our growing Casualty team, the ideal candidate will have experience with EL (Employer Liability)/PL (Public Liability) Claims and Liability investigation.

This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role.

Key Responsibilities

• Liaison with Insurers, Policyholders and Brokers
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate
• Obtaining all necessary evidence and relevant documentation
• Determining appropriate actions for the resolution of the case
• Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum, and tactics
• Negotiating settlement where appropriate, within agreed authority limits
• Corresponding with all parties professionally to proactively progress the case to conclusion
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times
• Maintaining a proper reserve at all times by regular review
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Skills, Knowledge & Expertise

Essential:

• Experience handling EL & PL claims
• Knowledge of how to value an injury claim
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Desirable:

• Knowledge of reserving philosophies
• Knowledge of Civil Procedure Rules and the Claims Portal

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100"s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan