IT Support Specialist II

Sony; Liverpool; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading entertainment company in Liverpool is seeking a Desktop Support Technician to manage IT support services for game developers. This role involves managing the service desk, overseeing desktop support operations, and ensuring compliance with security protocols. Candidates should have hands-on support experience and knowledge of desktop operating systems, including Linux, MacOS, and Windows. This position offers the opportunity to work in a dynamic environment and contribute to exciting projects in the gaming industry.

Qualifications

• Experience in a hands-on support role is required.
• Knowledge in supporting desktop software and infrastructure.
• Ability to prioritize and work under pressure.

Responsibilities

• Manage IT support services for game development specialists.
• Oversee the service desk operations and ensure compliance.
• Installation and configuration of desktop hardware and software.

Skills

Hands-on support experience

Desktop support software knowledge

Service desk management

Desktop operating systems knowledge (Linux, MacOS, Windows)

Knowledge of desktop hardware

Infrastructure knowledge (Active Directory, DNS, DHCP)

Creative industry experience

Job description

Why PlayStation

PlayStation isn’t just the best place to play; it’s also the best place to work. Today we’re recognized as a global leader in entertainment producing the PlayStation family of products and services, including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, and acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly‑owned subsidiary of Sony Group Corporation.

Provision of desktop support services to gaming developers, including game development kits, audio‑visual technology, and telephony. Support team for all desktop hardware and software support.

This is a client‑facing role within Worldwide Studios Europe with the following primary responsibilities:

Responsibilities

• Manage IT support services for game development specialists
• Management of an active service desk and monitoring and management of task allocation and completion within agreed SLAs
• Management of all aspects of day‑to‑day IT desktop support (workstations, cabling, telephony, software)
• Oversee and manage major desktop projects (workstations upgrades, software changes, staff moves)
• Installation and configuration of hardware and software
• Management and teaching IT skills to an apprentice
• Establishing and maintaining working relationships with the Development Studio
• Monitoring and control of IT service SLAs
• Staff management and resourcing for desktop support

What You’ll Be Doing

• Responsible for desktop security and asset management control
• Management and distribution of IT peripherals
• Optimise desktop performance
• Participate in hardware and software product selection
• Ensure that the support team is fully conversant with IT and information security policy and guidance
• Ensure that the provision of services is compliant with current security policies

What We’re Looking For

• Good experience in a hands‑on support role
• Experience in desktop support software, support and infrastructure
• Establishing, managing and monitoring support processes for a high‑availability, high‑capacity site
• Workstation and desktop planning and management
• Managing a service desk
• Detailed desktop operating system knowledge/experience including Linux, MacOS and Windows
• Strong knowledge of desktop hardware
• Infrastructure knowledge/experience (Active Directory, DNS, DHCP, Mac networking)
• Knowledge and experience of the gaming industry and/or working in a creative industry is desirable
• Ability to work under pressure and prioritise effectively
• Flexible, personable, client‑focused and problem‑solving mentality
• ITIL foundation preferable but not essential

Background Checks

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Candidate Privacy Notice

Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Job Details

Employment Type: Full Time

Experience: years

Vacancy: 1