IT Support Engineer

CV Screen; Belthorn; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading IT recruitment firm is looking for a 1st Line IT Support Engineer based in Blackburn, England. This office-based role offers a salary of £25,000 – £28,000 along with excellent benefits. The ideal candidate will act as the first point of contact for IT support, assisting a diverse user base and troubleshooting various technical issues. Candidates should have prior experience in IT support and a strong understanding of Windows and Office 365. The position provides a supportive team environment and opportunities for progression.

Benefits

Company benefits package

Career development and training opportunities

Supportive IT team environment

Qualifications

• Previous experience in a 1st Line IT Support or Service Desk role.
• Strong communication skills with a customer-focused approach.
• Basic understanding of Windows, Office 365 and networking fundamentals.

Responsibilities

• Act as the first point of contact for IT support requests via phone and helpdesk system.
• Log, prioritise and resolve support tickets in line with SLAs and KPIs.
• Provide desktop, laptop, hardware and application support to users.
• Troubleshoot and resolve common IT issues, escalating where appropriate.
• Maintain accurate asset records and support stock management.

Skills

Strong communication skills

Customer-focused approach

Basic understanding of Windows

Office 365

Networking fundamentals

Job description

1st Line IT Support Engineer

Blackburn | £25,000 – £28,000 + Excellent Benefits
Office-based

The Opportunity

CV Screen is recruiting for a 1st Line IT Support Engineer to join a well-established, UK-wide organisation operating across multiple sites and distribution locations. Based in Blackburn, this is a fantastic opportunity for an IT support professional at the early stages of their career to gain hands‑on experience within a busy internal IT environment. You’ll be supporting a diverse user base, resolving technical issues, and developing your skills alongside an experienced infrastructure team. Offering a salary of £25,000 – £28,000 plus excellent benefits, this role provides stability, progression and exposure to a broad range of technologies.

Duties & Responsibilities

• Act as the first point of contact for IT support requests via phone and helpdesk system

• Log, prioritise and resolve support tickets in line with SLAs and KPIs

• Provide desktop, laptop, hardware and application support to office-based and remote users

• Troubleshoot and resolve common IT issues, escalating where appropriate

• Maintain accurate asset records and support stock management

What Experience Is Required

• Previous experience in a 1st Line IT Support or Service Desk role

• Strong communication skills with a customer‑focused approach

• Basic understanding of Windows, Office 365 and networking fundamentals

Salary & Benefits

• Salary: £25,000 – £28,000

• Company benefits package

• Career development and training opportunities

• Supportive IT team environment

Location

This role is office-based in Blackburn, with easy commutes from:
Darwen, Accrington, Burnley, Preston, Chorley, Clitheroe

How to Apply

To apply, please send your CV to Giselle Whitton at CV Screen in strict confidence.

Alternate Job Titles

• IT Support Analyst

• Service Desk Analyst

• Helpdesk Support Technician

• Junior IT Support Engineer