It Support Apprentice

Cirencester College; Cirencester; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading sixth form college in Cirencester is offering an apprenticeship as a Digital Support Technician. The role includes providing 1st line IT helpdesk support, managing IT audits, and collaborating on projects. This position provides valuable experience and can lead to full-time employment upon completion. Working hours are Monday to Friday, 8:30 am to 4:30 pm, with training primarily on-site.

Qualifications

• Ability to provide support via phone, email, or in person.
• Familiarity with IT software and hardware maintenance.
• Willingness to attend workshops and training sessions.

Responsibilities

• Provide 1st line IT Helpdesk support.
• Work on open support tickets and assist with IT audits.
• Monitor security dashboards and resolve issues.

Skills

1st line IT Helpdesk support

Troubleshooting complex issues

Monitoring security dashboards

Job description

Cirencester College is a specialist sixth form college located in a rural setting on the outskirts of Cirencester, Gloucestershire. It is one of only three designated specialist Sixth Form Colleges in the South West and is among the top-ranking Sixth Form Colleges in the country.

Upon completing the apprenticeship, you will achieve a Level 3 Digital Support Technician Apprenticeship, which can lead to full-time employment.

You will work with the helpdesk team on a rota during the week and will learn to:

• Provide 1st line IT Helpdesk support to staff, parents, and students via phone, email, or in person at our IT Helpdesk hub

On days when you're not on the front desk, your responsibilities will include:

• Working on open support tickets
• Assisting with regular IT audits, including access control, hardware, and software
• Monitoring security dashboards and helping to resolve issues
• Installing or maintaining IT software and hardware around the college campus
• Assisting 2nd line support with troubleshooting more complex issues
• Collaborating with team members on delivering projects and service improvements
• Attending workshops (both Teams and in person) with the College, as needed. Most training will take place at work, with occasional attendance at workshops.

The working hours are Monday to Friday, 8:30 am to 4:30 pm (4:00 pm on Fridays), including a half-hour lunch break.