IT Infrastructure Engineer

Edinburgh Leisure; City of Edinburgh; On-site; GBP 34,000; Full time

Job summary

A community-focused organization in Edinburgh is seeking an IT Infrastructure Engineer to monitor and enhance IT systems across multiple venues. The ideal candidate will have a Microsoft Certified Professional qualification, experience in helpdesk support, and strong knowledge of Microsoft technologies. This full-time role offers a competitive salary and generous benefits including holiday allowance and company pension.

Benefits

Generous holiday allowance

Company pension

Flexible working hours

Paid sick leave

Free membership across all centres

Training opportunities

Cycle-to-work scheme

Access to discounts with retailers

Qualifications

• Minimum of 2 years’ experience on an IT helpdesk.
• Evidence of hardware installations and providing IT solutions.
• Full driving licence required.

Responsibilities

• Monitor, maintain, and enhance IT systems across all venues.
• Manage helpdesk requests with excellent customer service.
• Ensure IT security and compliance with policies.

Skills

Knowledge of Microsoft Office

Knowledge of Microsoft Azure

Knowledge of Active Directory

Troubleshooting skills

Excellent communication skills

Organisational abilities

Education

Microsoft Certified Professional qualification or equivalent

Job description

Overview

IT Infrastructure Engineer

Salary – £33,057 per annum

Full-time permanent role, 35.75 hours a week, Monday to Friday

Location – Meadowbank Sports Centre

Responsibilities

• Monitor, maintain, and enhance IT systems, hardware, and software across all venues.
• Manage and resolve helpdesk requests, ensuring excellent customer service.
• Educate and empower colleagues to use technology effectively.
• Ensure IT security, data protection, and compliance with relevant policies.
• Liaise with our teams and third-party suppliers to resolve issues and implement improvements.

Ideal candidates / Qualifications

• Microsoft Certified Professional qualification or equivalent (e.g., Computing degree).
• At least 2 years’ experience on an IT helpdesk.
• Strong knowledge of Microsoft Office, Microsoft Azure, Active Directory, and network connectivity.
• Evidence of troubleshooting, hardware installations, and providing IT solutions.
• Excellent communication skills to explain technical concepts clearly to non-technical audiences.
• A full driving licence.
• Strong organisational abilities, creativity in developing solutions, and the capacity to manage multiple projects under tight deadlines.

Location & Availability

This role is based at our Head Office in Meadowbank, with regular travel required between our other venues. A company van is available for work-related travel. Additionally, you will be part of an on-call rota, providing support for critical issues outside of core opening hours, one out of every four weeks.

Benefits

• Generous holiday allowance (32 days, rising with service up to 40 days)
• Company pension (with employee contributions matched up to 12%)
• Flexible working hours
• Paid sick leave
• Free membership across all our centres with access to fitness classes, gyms, and swimming pools
• Opportunities for training, career growth and development
• Cycle-to-work scheme
• Access to discounts with a huge number of retailers

Closing date: Sunday, 12th of October

Assessment date: Monday & Tuesday, 20th & 21st of October

Registered Scottish Charity No: SC027450

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.