Import Freight Account Manager

Zoe; Colnbrook; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading freight forwarding company in the UK is looking for an experienced Import Freight Account Manager to manage import shipments from start to finish. The ideal candidate should have at least 3 years of experience in Air Freight Imports, including handling Customs entries. Strong customer service and communication skills are essential for this role. The position offers a salary between £35-40k, a hybrid working option post-probation, and other benefits like healthcare and a yearly discretionary bonus.

Benefits

25 days holiday

Pension

Healthcare

Yearly Discretionary Bonus

Qualifications

• Minimum 3+ years experience in Air Freight Imports including Customs entries.
• Excellent telephone manner and English communication skills.
• Quick problem-solving ability under pressure.

Responsibilities

• Manage imports shipments from start to finish.
• Process relevant import and Customs documentation.
• Build strong customer relationships to understand requirements.

Skills

Customer service

Attention to detail

Problem-solving

Excellent communication

Tools

Microsoft Word

Microsoft Excel

Cargowise One

Job description

An exciting new position is available at Heathrow for this dynamic, rapidly expanding Forwarder for an Import Freight Account Manager (freight forwarding), the successful candidate will have a freight forwarding import & Customs background/or multi-modal freight ops, cross training will be provided in the areas/modes needed, it is also essential they have excellent client interaction skills/commercial awareness.

• Employment Terms for the Import Freight Account Manager
  The company is offering a base salary between £35-40k NEG depending on level of experience.
  General hours are Monday to Friday 09:00 – 17:30hrs (Some flexibility when required).
• Hybrid opportunity post probation
• 25 days holiday/Pension/Healthcare & a Yearly Discretionary Bonus which is subject to profit and performance
  Full time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
  Genuine support from a team of hard working, dedicated individuals
  Friendly working environment where opinions and fresh ideas are actively encouraged.

Job Overview
The role for a Import Freight Account Manager is extremely varied where you will become a key member of an operations team, actively involved in managing imports shipments from start to finish. You will be responsible for arranging shipments by the appropriate method to suit the clients requirement i.e. airfreight, road freight, courier, sea freight & cross trade movements. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and that they receive their goods safely and on-time.

Tasks and responsibilities for the Import Freight Account Manager:
Working to strict deadlines to co-ordinate Worldwide multimodal imports with end to end responsibility (liaising with overseas agents/airlines/transport providers and customers until point of delivery).
Strong customer relationships to understand requirements and always deliver excellent customer service.
Processing relevant import and Customs (CDS) documentation
Submitting Import Customs entries using ASM Sequoia.
Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients.
Quotations, pricing and invoicing clients.

• Requirements, Skills & Experience for the Freight Account Manager:
  Minimum 3+ years experience in in a start to finish role in Air Freight Imports including Customs entries
• Customer service – excellent telephone manner and English communication skills (verbal & written)
  Computer literate – good level on Microsoft Word/Excel.
  In house systems – use of Cargowise One is considered an advantage.
• Desired characteristics for the Freight Account Manager:
  Hard working & enthusiastic with a high level of attention to detail.
  A positive can-do attitude, with a willingness to learn/take responsibility and develop new skills.
  Quick problem-solving ability, particularly when working under pressure.
  Excellent communication and customer service skills, with ability to build relationship with clients and deliver a high level of customer care.
  The ability to adapt to changing circumstances.