Housekeeping Assistant Manager

Switch Hospitality; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking a Housekeeping Assistant Manager to oversee daily operations of the housekeeping team. You will train staff, manage quality standards, and ensure a clean and welcoming environment for guests. Candidates should have strong leadership abilities and experience in hospitality management. Join us to create magical experiences for our guests.

Benefits

Full benefits online platform

Meals on duty

Pension plan

Life insurance

Employee celebrations and social events

Qualifications

• Experience in hospitality management.
• Strong leadership skills.
• Knowledge of safety regulations.

Responsibilities

• Manage staffing requirements and assign work.
• Train employees on compliance and safety.
• Inspect rooms and public areas for guest satisfaction.
• Respond to guest complaints and requests.

Skills

Guest service

Team management

Compliance training

Conflict resolution

Attention to detail

Job description

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Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for Housekeeping Assistant Manager to join our Housekeeping Team.

As a Housekeeping Assistant Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:

• Manage day-to-day staffing requirements in the absence of the Regional and Head Housekeeper, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
• Inspect all assigned bedrooms, suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP's and repeat visitors.
• To ensure all rooms and public areas are cleaned to the company standards as per the SOP manual.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve - You Evolve - We Grow Together If the position of Housekeeping Assistant Manager is the opportunity that you are looking for please apply with your CV.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.