Hotel Front of House Assistant

LEGOLAND Parks; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading children's theme park is seeking a Hotel Front of House Assistant to deliver exceptional guest experiences. Responsibilities include check-in/out, managing luggage, and providing guest information. The ideal candidate should have experience in a hotel environment, possess excellent customer service skills, and be flexible to work variable hours. This is a seasonal role based at LEGOLAND Windsor Resort.

Benefits

Pay of £8.00 - £12.21 per hour

40% discount off LEGO sets

Merlin Magic Pass with free tickets

Private pension scheme

Life assurance scheme

Employee assistance programme

Free staff parking

Qualifications

• Experience working in a Hotel within a Front of House or Receptionist role.
• Confident in manual handling, able to lift and move guest luggage.
• Flexible approach to work, able to adapt to various shifts.

Responsibilities

• Ensure guests receive a 5-star experience during their stay.
• Check guests in and out, manage luggage, provide resort information.
• Book guest activities and elevate their overnight experience.

Skills

Hotel reception experience

Customer service skills

Manual handling

Confidence with booking systems

Flexible and adaptable

Ability to stand for extended periods

Passion for customer satisfaction

Job description

What you'll bring to the team

Hotel Front of House Assistant

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)

Contract Type: Seasonal, until Winter 2025

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Hotel Front of House Assistant to join our AWESOME Hotel Operations Team!

Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience!Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!

As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carryingout checking of park tickets and giving our guests your best tips for a great day out!

You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receivingguest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.

Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.

Qualifications & Experience

• Experience of working in a Hotel within a Front of House or Receptionist role
• Confident in manual handling as you will be expected to lift and move guest luggage
• Flexible approach to working – our Hotel Reception Team are not an office-based function
• You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
• Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
• Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
• Have a passion for delivering excellent service and a passion for our brand

Benefits

• Pay of £8.00 - £12.21 per hour (age related)
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a Hotel Front of House Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

From GBP £8.00/Hr.