Hostel Manager — Live-In Highland Retreat

Hostelling Scotland; Oldham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A nonprofit charity is seeking a Hostel Manager to oversee operations at the Glen Affric Youth Hostel in the Highlands. Responsibilities include delivering high-quality guest service, ensuring health and safety compliance, and managing a small team. The position offers live-in accommodation and is well suited for individuals with a strong customer service background, solid communication skills, and an understanding of health and safety protocols. This is an opportunity to work in a beautiful, remote location surrounded by nature.

Benefits

Membership of Hostelling Scotland

Employee Assistance Programme

Pension and holidays

Uniform provided

Qualifications

• Experience in a customer-facing role in hospitality with team management.
• Confident communication skills, both verbal and written.
• Understanding of health and safety regulations.
• Business acumen in financial and budget management.
• Knowledge of data protection protocols.

Responsibilities

• Manage day-to-day operations of the hostel.
• Ensure high standards of guest service and safety.
• Implement operational plans and compliance with policies.
• Enhance guest experience based on feedback.

Skills

Customer service

Team management

Communication skills

Health and safety knowledge

Budget management

Adaptability

Job description

A nonprofit charity is seeking a Hostel Manager to oversee operations at the Glen Affric Youth Hostel in the Highlands. Responsibilities include delivering high-quality guest service, ensuring health and safety compliance, and managing a small team. The position offers live-in accommodation and is well suited for individuals with a strong customer service background, solid communication skills, and an understanding of health and safety protocols. This is an opportunity to work in a beautiful, remote location surrounded by nature.