Helpdesk Team Leader – Call Centre (12-month FTC)

KBR; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global engineering firm in Swindon is seeking a Team Leader for their Call Centre on a 12-month fixed-term contract. The ideal candidate will manage a team of Operators, ensuring effective communication and performance assessment. Responsibilities include first-line support for management and participation in the out-of-hours rota. Candidates should possess strong customer service and supervisory experience, along with excellent communication skills. This role offers an opportunity to work on diverse projects in a collaborative environment.

Qualifications

• Customer-service and supervisory experience required.
• Excellent communication skills.
• Ability to lead and coach team members.

Responsibilities

• Manage and lead a team of Operators within the Helpdesk.
• Motivate team members and assess performance.
• Provide first-line support to management.

Skills

Corporate Paralegal

Car Driving

Design Engineering

Electrical Controls

Consultancy

Job description

A leading global engineering firm in Swindon is seeking a Team Leader for their Call Centre on a 12-month fixed-term contract. The ideal candidate will manage a team of Operators, ensuring effective communication and performance assessment. Responsibilities include first-line support for management and participation in the out-of-hours rota. Candidates should possess strong customer service and supervisory experience, along with excellent communication skills. This role offers an opportunity to work on diverse projects in a collaborative environment.