Guest Experience Executive

Doyle Collection; Westbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel group in Westbury is seeking a Guest Experience Executive to create exceptional, personalized experiences for guests. Duties include supporting the Guest Experience Manager, handling guest inquiries, and collaborating with departments. Candidates should have luxury hospitality experience and strong communication skills. This role offers competitive benefits including 30+ days of holiday, training, and discounts.

Benefits

30 days of holiday

Free meals on duty

Discounted hotel rooms

50% off food

In-house training

Reward programmes

Cycle to Work scheme

Team events

Qualifications

• Experience in luxury hospitality.
• Demonstrated strong communication and problem-solving skills.
• A passion for delivering outstanding guest experiences.

Responsibilities

• Support the Guest Experience Manager for a seamless guest journey.
• Address and resolve guest inquiries and complaints.
• Collaborate with departments to maintain service standards.
• Monitor feedback to enhance guest satisfaction.

Skills

Luxury hospitality experience

Strong communication skills

Problem-solving skills

Passion for guest experiences

Job description

Overview

Join The Westbury Hotel, a luxury destination in Dublin, as our Guest Experience Executive. We’re seeking a dedicated professional to help create exceptional, personalized experiences for our guests.

Responsibilities

• Support the Guest Experience Manager in ensuring a seamless and memorable guest journey.
• Address and resolve guest inquiries and complaints with a focus on exceeding expectations.
• Collaborate with various departments to maintain and elevate service standards.
• Monitor guest feedback and implement improvements to enhance overall guest satisfaction.

Qualifications

• Experience in luxury hospitality.
• Strong communication and problem-solving skills.
• Passion for delivering outstanding guest experiences.

Benefits

• 30 days of holiday including public holidays, increasing to 35 with length of service
• Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers
• Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends
• 50% off food when dining with the Doyle Collection
• Great location with easy access to public transport
• In-house training team dedicated to your personal development
• Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!)
• Save money with our Cycle to Work scheme and plan for your future with our pension
• Staff summer parties, Christmas parties and regular team get togethers
• Plus more …

The Westbury, Dublin blends tradition with contemporary flair and is part of The Doyle Collection, a group of eight Irish family-owned luxury hotels. The Doyle Collection emphasizes warmth, thoughtfulness, inclusion and diversity, with a commitment to an equal opportunities employment culture.